This role serves as technical support for e-discovery, records management and other legal applications. This position serves as a liaison with Charter IT and external vendors to resolve technical issues related to the Legal Department systems. MAJOR DUTIES AND RESPONSIBILITIES Provides day-to-day technical support for all applications used by the e-discovery and records management teams. Works with various internal technology groups to obtain access to homeshares, groupshares, SharePoint and data repositories in order to perform collections for the purposes of e-discovery and records identification. Accurately identify application issues, investigate options and propose solutions to meet the business needs. Maintains passwords, data integrity and file system security for the Legal applications. Serves as liaison between internal/external vendors and Legal Department. Builds and maintains positive relationships with the external vendors and monitor vendor performance to ensure proper functioning of all legal applications. Communicates highly technical information to both technical and nontechnical personnel. REQUIRED SKILLS / ABILITIES AND KNOWLEDGE Ability to read, write, speak and understand English. Demonstrated communication skills (written and verbal); can interact with individuals at all levels. Ability to manage multiple priorities and tasks in a fast-paced environment. Demonstrated technical skills for troubleshooting application issues. Demonstrated analytical and creative ability to identify application issues and propose solutions. Demonstrated technical competence; advanced PC skills utilizing a variety of software applications. Understanding of Electronic Discovery (ED) or Litigation Support applications. Must be detail oriented. Demonstrated troubleshooting skills for solving/diagnosing application issues. Required Education Bachelor's degree in a relevant field or equivalent experience. Bachelor's degree in Information Technology is preferred. Required Related Work Experience and Number of Years IT, Legal E-Discovery - 2 years. PREFERRED QUALIFICATIONS Preferred Skills/Abilities and Knowledge IT Infrastructure Experience: - Access Management - Exchange Management - Drafting DFD and Access Policies - Ability to Write and Run Scripts - Understand Network Architecture - Network Security - SharePoint Administrator - PowerShell WORKING CONDITIONS Office environment. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. J-18808-Ljbffr