Become a Customer Service Representative with Transdev Transdev is proud to offer: $16.00-17.00/ hr Attractive benefits package, including 401(k) with company contribution, medical, dental and vision. Paid time off & vacation Responsibilities: Handle incoming calls from members, clients, and medical facilities related to scheduling, modifying, and canceling transportation requests. Maintain a positive, empathetic, and professional attitude towards callers at all times. Adhere to and ensure all company policies are followed. Provide customer service with late vehicle services, verifying transportation provider no-shows, and reassignment to a new transportation provider if necessary. Defuse customer escalations by offering assurance of help to resolve issues. If unable to resolve, ensure proper escalation procedures are followed. Requirements: High school Diploma or General Education Degree (GED) required. One-year related customer service experience and/or training preferred. Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information one-on-one and in small group situations to customers, clients, and other employees of the organization. Bilingual communication skills are a plus. Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred. Basic computer skills are required. Must be able to work flexible hours. Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace. If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen. J-18808-Ljbffr