CUSTOMER SERVICE WRITER Job Overview: Answer phones Speak with customers with updating on current repairs, scheduling, etc. Speak with technicians regarding repairs Monitoring repair orders Excellent Customer Service Self-starter Duties and Responsibilities: Follow processes set forth to allow for efficient work Follow estimates & repairs from beginning to end, resulting in happy/pleased customer base Take notes & enter digitally Keep up with schedules & relay info pertaining to said schedules Duty & responsibility to want to learn this industry to better serve our clientele Skills and Qualifications: Phone skills Computer skills Organizational skills Good communication skills Ability to work alone & as a team Problem solving skills Intelligently & calmly maneuver a fast-paced environment Ability to follow up & follow through with tasks Multi-task Multi-lingual is a plus, but not required Previous auto or truck service experience preferred Pay and Benefits: Paid Time off - 80 Hours in the first year Medical, Dental, Vision, Short and Long-Term Disability Insurance 401K with Employer match $50,000 company paid Life Insurance Policy Uniforms provided, cleaned & repaired at no charge Work Boot allowance Safety glasses allowance Friendly team-oriented work environment Paid training J-18808-Ljbffr