Leads improvements in key business processes to develop a Customer First quality culture and exceed the requirements of the Quality Management System (QMS). Using a lean 6 sigma based approach; support the business in continuous improvement objectives supporting the Customer First strategy to drive Real Terms Growth and industry leading quality. Essential Job Functions Supports the development of procedures, processes, and objectives that drive high standards of quality, reliability, and safety. Utilizes the Product Lifecycle Management (PLM) database and other tools to drive continuous improvement and operational excellence. Supports training in the use of the tools and applying lean principles to improve quality outputs. Integral leader supporting supplier excellence initiatives and value stream improvements. Visits and audits material and suppliers to obtain information related to the ability to supply and/or meet quality standards. Recommends modifications in products, procedures, processes or quality standards where appropriate to improve value stream process capability and CPK. Investigates and addresses customer inquiries regarding quality; leads root cause analysis/improvement actions. Interacts directly with customers, when necessary. Analyzes and interprets PLM quality data; prepares and presents appropriate reports on quality issues and results to prioritize improvement initiatives. Reports on the performance of the quality system for review and as a basis for improvement of the system driving process capability improvements. Conducts an annual review of the strategic plan objectives for the Quality Management organization and submits quarterly progress reports. Collaborates with and assists other management personnel in formulating and establishing goals for organizational effectiveness initiatives, processes or procedures facilitating continuous improvement and operational excellence initiatives. Plans, promotes, and organizes one-on-one or group training of activities related to quality and reliability. Plans, coordinates, and directs both the Northpoint and Carolina Pines facilities internal quality audit process. Direct leadership responsibility of quality teams and working extensively facilitating improvement initiatives in international supply bases. Education: Bachelor’s degree in Engineering or Science. Experience: 10 years of experience leading multiple facilities in Quality Systems in an Industrial Manufacturing environment. Specialized Skills: Master’s in Engineering or MBA preferred. Ten (10) years supervisory experience required leading quality systems in multiple facilities with PLM systems and supplier excellence programs driving supply chain value stream excellence. Thorough knowledge of quality standards/systems is essential – ISO 9001, CRN, ASME, and European Directives. Proficiency in computer spreadsheet, word processing and electronic mail applications. Extensive proficiency with PLM systems is preferred. Certifications: Designation as Certified Quality Manager, Certified Quality Engineer, or Certified Quality Auditor required. J-18808-Ljbffr