ROLE DESCRIPTION: As Office Manager - State Farm Agent Team Member with Karmen Ward - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. Alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services. Four day work week/flex-time schedule. As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Karmen Ward - State Farm Agent is eager to bring aboard your collaborative presence. RESPONSIBILITIES: Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products. QUALIFICATIONS: Excellent communication skills - written, verbal, and listening Highly organized and detail-oriented Experience in insurance agency customer service required Experience in managing customer service preferred Experience in sales preferred Proactive in problem-solving Able to work in and manage a team environment Experience in Windows computer applications Able to coordinate and collaborate with others to achieve agency goals. Able to succeed in a fast-paced environment Property and Casualty License Life and Health License State Farm experience is a plus BENEFITS: Paid time off (holidays and personal/sick days) Salary plus commission/bonus Growth potential/opportunities for advancement within my agency APPLICATION INFORMATION: You may receive an email with next steps. This is time-sensitive, please complete as instructed in the email as soon as possible. J-18808-Ljbffr