Come work for the Navy Exchange where you can have a service career with a purpose We are a world-class retailer serving the best customers in the world: active duty, retired military and their families. If you like variety, are detail-oriented, and want to improve the safety and well-being of our service members and their families, this could be the job for you No military affiliation is required. Job Summary: As a sales associate, you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact on the organization. Duties and Responsibilities: CUSTOMER SERVICE Proactively engage and make a connection with customers. Ask questions and listen to customers' needs. Direct customers to merchandise, informing them about upcoming events, promotions, and mobile offers. Provide premier customer service. Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes. ORGANIZATION Maintain store appearance. SALES Cross-sell products and know the layout of the store. Make suggestions to customers on the latest trends and current promotions based on their individual needs. Upsell products. Learn product features and keep up with the latest trends, leveraging company tools and technology to confidently provide customers with product knowledge and specifications. Use a Point-of-Sales system for processing cash exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts to customers. Complete various forms of paperwork, reports, and reconciliations. INVENTORY Be the keeper of merchandise, complete all inventory processes, and ensure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories. DEPENDABILITY Adhere to assigned work schedule. Accurate and complete follow-through on work assignments - Other Duties as assigned. QUALIFICATIONS PRODUCT KNOWLEDGE: Basic knowledge of products and merchandise. EXPERIENCE: Retail experience preferred but not required. COMMUNICATION SKILLS: Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. MATHEMATICAL SKILLS: Basic math functions such as addition, subtraction, multiplication, and division. REASONING ABILITY: Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. PHYSICAL DEMANDS WORK ENVIRONMENT: This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and the ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS: Enthusiastic, friendly, and energetic with a desire to provide outstanding service. WORK HOURS: Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays. No experience required. High school graduate or equivalent preferred. J-18808-Ljbffr