We are seeking an Operations Manager for an automotive lending company in Greenville, SC . This is a full time, permanent/Direct Hire position with full benefits. The ideal candidate will have prior experience working in a contact center environment and will be comfortable leading and managing people.

Job Description:

• Directly supervise 10+ employees
• Exercise management authority concerning staffing, performance evaluations, and terminations
• Review and approve employee time sheets and requests for time off
• Ensure individual goals are met on a daily, weekly, monthly and annual basis
• Conduct monthly coaching sessions with team members
• Review, analyze and interpret reports to gauge team performance
• Conduct team meetings and continuous training sessions with
• Ensure compliance with regulatory agencies, and communicate changes to team members as needed
• Handle escalated calls and disputes
• Set departmental goals and develop and maintain a daily employee work schedule
• Run daily reports to optimize workflow efficiency

Qualifications:

• Bachelor's Degree (Required)
• Prior experience in a contact center
• Experience in consumer lending is a plus
• Strong management skills
• Experienced in MS Office Suites
• Time management and organizational skills

Hours:

• Monday to Friday (8am to 5pm OR 11:30 am to 8 pm)
• **Schedule will fluctuate with between these hours, meaning somedays through the week this person may work 8am to 5pm OR this person may work 11:30 am to 8 pm)

Compensation & Benefits:

• $55,000 - $75,000
• Medical, Dental, Vision, PTO
• Growth & professional development