Our client, a luxury brand, is looking to add a CRM Operations Manage to their team on a freelance basis, ASAP!

This role is hybrid in NYC for 3 months with the potential to extend

Responsibilities

- Support daily maintenance and operations within the CRM, ensuring smooth user access and views.

- Assist in configuring fields, dashboards, and basic workflows

- Manage routine data entry, system notes, and CAB submissions

- Escalate complex technical issues to the Service Lead.

- Contribute to documenting CRM processes and workflows, ensuring alignment with standards.

- Provide administrative support for tracking project tasks, timelines, and PRF submissions.

- Serve as the primary point of contact for requests with vendors, ensuring closure and compliance

Qualifications

- Over 3 years of experience in CRM/CDP, primarily focused on Salesforce (Sales, Service, Marketing Clouds, CDP, and Force.com).

- Solid understanding of CRM, CDP, data analytics, data processing (including Master Data Management and Data Quality Management), and consumer database principles.

- Extensive knowledge and hands-on experience with consumer databases and CRM development and configuration.

- Proficient in writing SQL queries to extract data from multiple sources and perform comprehensive analysis.

- Capable of navigating and influencing cross-functional teams, with a strong team-player mentality.

You can use to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.