Job Description/Responsibilities

• Develop and implement strategic plans to achieve the flight school's goals and objectives.
• Provide strategic direction and leadership to the flight school's operational team, including flight instructors, ground instructors, and administrative staff. Oversee day-to-day operations, including the flight schedule, aircraft maintenance, and instructor assignments.
• Recruit, train, and mentor staff to maintain a high-performing team capable of delivering exceptional service and instruction.
• Oversee Admissions and Operations department; supervises staff, providing ongoing training and ensuring the highest quality customer service to our clients.
• Monitor and enhance the student experience throughout their training journey, from enrollment to certification, by implementing effective processes and procedures. Ensure high-quality customer service and student satisfaction. Address student concerns and feedback promptly.
• Build and maintain positive relationships with students, parents, aviation industry stakeholders, and the broader community.
• Develop/Implement Admissions guideline processes and evaluation for enrollment forms, rental agreements, insurance requirements, medical/IACRA completion, student supplies, and other files.
• Oversee the scheduling and coordination of flight training activities to optimize aircraft and instructor utilization while ensuring compliance with regulatory requirements.
• Prepare for audits and maintain all documentation within compliant, legal standards.
• Ensures compliance of accounting/billing procedures.
• Establish and update pricing lists for programs for all locations.
• Performs business and customer relations, while training staff on related functions.
• Assists in creating and maintaining affiliations with outside schools, financial institutions, and other businesses.
• Institutes software management for scheduling and customer tracking through CRM systems.
• Creates and implements expansion plans and presentations with Chief Instructor.
• Coordinate with Chief instructor in developing criteria, student catalogs, and other company wide policies.
• Prepares student enrollment reports and projections.
• Implement continuous improvement initiatives to enhance operational efficiency, safety practices, and the overall quality of flight training services.
• Liaise with marketing team to develop marketing strategies to attract new students and promote the flight school's programs and services.
• Other functions as assigned.

Qualifications/Skills

• Familiarity with FAA requirements/regulations and aviation industry standards
• Financial Acumen
• Leadership and team management
• Data Analysis

Additional Information

• This job can be performed at our Delaware location or Blue Bell PA location.