Overview:

VANTA Partners client is seeking a detail-oriented and client-focused CUSTOMER SUPPORT SPECIALIST to join our financial planning team. In this role, you will play a vital part in supporting our Wealth Advisors by ensuring seamless client experiences, maintaining accurate documentation, and facilitating the smooth operation of our financial planning processes. This is an excellent opportunity for someone with a passion for financial services and a commitment to delivering exceptional client support.

Responsibilities:

• Client Support and Communication :
• Serve as the primary point of contact for clients regarding inquiries, account updates, and routine administrative matters.
• Prepare and process client paperwork, ensuring compliance with regulatory requirements and company policies.
• Schedule and confirm client meetings, coordinating with advisors and maintaining an organized calendar.

• Administrative Support :
• Prepare detailed meeting agendas, financial reports, and follow-up summaries for Wealth Advisors.
• Maintain accurate and up-to-date client records in the company’s CRM system.
• Assist with the preparation and execution of financial plans, ensuring all documents are reviewed and accurate.

• Account Maintenance :
• Process new account openings, transfers, and updates to existing accounts.
• Handle document submissions and track progress on client account changes or requests.
• Monitor and ensure timely processing of client transactions, including deposits, withdrawals, and account rebalancing.

• Operations and Compliance :
• Collaborate with the compliance team to ensure adherence to all regulatory and firm requirements.
• Maintain proper documentation for audits and compliance reviews.
• Support advisors in staying informed about new financial regulations and company policy updates.

• Research and Data Management :
• Research financial products, services, and strategies to support advisor recommendations.
• Compile data and create reports for client portfolios, ensuring accuracy and relevance.
• Assist in tracking and reporting on client investment performance.

• Team Collaboration :
• Work closely with Wealth Advisors, financial planners, and other team members to ensure client satisfaction and operational efficiency.
• Provide proactive support during busy periods, such as tax season or investment review cycles.

Qualifications:

• Education and Experience :
• Bachelor’s degree in Finance, Business Administration, or a related field (preferred).
• 1–3 years of experience in a financial services, wealth management, or client service role (preferred).

• Technical Skills :
• Proficiency with CRM systems (e.g., Salesforce, Redtail) and financial planning software (e.g., eMoney, MoneyGuidePro).
• Strong proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• Familiarity with investment platforms and account management tools.

• Soft Skills :
• Exceptional attention to detail and organizational skills.
• Strong verbal and written communication abilities.
• Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
• A proactive mindset and a commitment to delivering excellent client service.

• Licensing (Preferred but not required):
• FINRA Series 7, Series 63, or Series 65 licenses.
• Certification or coursework in financial planning (e.g., CFP, CFA) is a plus.