ServiceNow Application Analyst

RELOCATION PAID: Yes

LOCATION / RESIDENCE: REMOTE / FLORIDA

Applicants MUST reside in or relocate to Florida.

RESPONSIBILITIES:

• Incident resolution
• Customer support for all live ServiceNow modules
• Request evaluation and completion
• Participation in ServiceNow system upgrades and/or patches
• Participation in small or mid-sized optimization efforts

Ongoing Projects:

• Certificate Inventory and Management
• Forecasting for Projects (Discovery)
• Upland RightAnswers migration to ServiceNow KB
• ServiceNow Washington Upgrade

Upcoming Projects:

• Agent Chat, Agent Workspace, and Virtual Agent
• Release Management