Job Title Veeva CRM Architect

Relevant Experience

(in Yrs) 6+

Must Have Technical/Functional Skills

Veeva CRM, Veeva Align, Salesforce, DFDC deployment Tools (like Copado , Flosum etc.)

Experience Required

Experience with upstream and downstream applications and help troubleshoot all the Veeva's multichannel products including CLM, Approved emails, Myinsights, MC cycle plans, Alignments. Experience in below modules is required –

Veeva CRM

• Approved email administration

• CLM administration

• Coaching reports

• Calls

• Sampling

• DCR’s

• Suggestions

• MCCP

• Surveys

• Lead card submission

• My Insights

• My Insights Studio

• Engage

• Medical Insights

• Medical Inquiry

• Time off territory

• Consent capture

• OWAS

• Monitored phrase.

• Dynamic Attributes

• Account plans and objectives

• Campaigns

• Network integration

• DW Integration

• Product Metrics

• Tiem off territory

• iPad configurations

• Key messages

Veeva Align:

• Territory modeling

• Vault Loader

• Field force

• Functional Profile

• Geographies

• Footprints

• Account rules

• MCCP

Salesforce

• Reports and Dashboards

• Apex classes and triggers

• Flows

• Validation rules

• SFDC TECHNICAL topics

• Deployment

Roles & Responsibilities

Experience implementing Global rollout of Veeva CRM both in Development and Support phases.

Closely work with all the business and IT stakeholders and different applications.

Closely work with development and testing teams to diagnose, troubleshoot and resolves complex issues

Should be able to handle inquiries regarding technical issues, information requests on application capabilities

Provide coordinated support for new releases and configuration changes into production

Generic Managerial Skills

Monthly Status Reporting, Escalation management, Ticket review , SLA checks , Team management.