Job Title: Contact Center Specialist

Job Location: Lewisville TX 75067

Job Duration: 6-12 Year + Possible Extension

CW-Customer Service Specialist II:

• The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services.
• Under moderate supervision, this job is the first line of support to resolve routine customer issues.
• The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.

Key Responsibilities and Duties:

• Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
• Provides outstanding customer service to ensure service levels are achieved and exceeded.
• Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
• Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools. Refers customers to published materials, secondary sources, or more senior staff.
• Documents customer feedback and complaints.

Educational Requirements:

High School