Day to Day:

Insight Global is looking to hire tier 2 customer support specialists for our client in the financial services industry. In this role you will be working within retirement services taking around 25-30 calls per day from clients calling about general questions about their IRA accounts, distribution take out, and process transactions. Onsite in Indianapolis 5 days per week.

Flexibility is a key aspect of this role and must be equally comfortable with direct client interaction as well as having the ability to network, research and resolve client operational issues. General PC skills required including experience with Word, Excel and Outlook.

Must Haves:

- 3-5 years high volume call center experience

- 1 years financial service experience within Banking preferably

- desire to lead and direct clients properly

- experience with customer de-escalation

- excellent customer service skills

- experience with excel, windows, and outlook

Pluses

- Bachelors Degree

Contract Roles:

Compensation:

$15/hr to $18/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.