Job Summary:nnEvent Staff team members are stationed at various posts throughout the building during events. The position entails greeting, directing guests through metal detectors or wands, scanning tickets, checking bags, answering guests’ questions and informing guests of show and facility rules to ensure the safety of the facility and guests.nnEssential Duties:nnGreet and direct customers through the metal detectors and/or scan customers with metal detection wands.nnPerforms searches of bags to eliminate restricted and unauthorized items.nnPolitely yet confidently inform customers of the event rules.nnVerify tickets and credentials for events and facility access. May require scanning tickets, and assisting patrons to their seats.nnResponsible for allowing only valid ticket credentials into specific areas of the building while not permitting spirits to leave certain spaces and scanning tickets and /or providing wristbands or stamps when needed.nnAssist with performing crowd control efficiently and professionally inside and outside the venue.nnResolve problems, address complaints as they arise producing accurate and effective results, contacting management as necessary.nnEnsures lost and found items are turned in to the Guest Services 103 and documented accordingly.nnInteract with T-Mobile Center guests, vendors, & employees in a courteous & professional manner including a guest service level of care.nnAssist when appropriate with communicating guest and staff safety and emergency response procedures.nnDependable and able to work scheduled shifts, and extended or irregular hours including nights, weekends, and holidays as needed.nnOther directives and duties that may be assigned by the supervisor or management.nnRequired Qualifications:nnA minimum education level of a High School Diploma or its equivalencynnYear of related work experience preferred.nnCustomer service is the focal point of this position. Must be able to maintain effective working relationships with guests, clients, employees, and others encountered during employment.nnFollow oral and written instructions and communicate effectively with others.nnRemain flexible and demonstrate skills in customer relations, communications, problem-solving and adjust to situations as they occur without loss of composure.nnAbility to recollect, and quickly retrieve relevant information.nnAbility to maintain patron, employee, and company confidentiality.nnAbility to maneuver around the venue walk/sit/stand for extended periods including stairs.nnAbility to see, bend, grasp, move and lift materials and equipment up to 20 lbs.nnAble to on occasion, be exposed to adverse conditions including inclement weather, noise fumes, etc...nnAble to work evenings, weekends and holidays as needed according to venue schedule.nnPreferred Qualifications:nnBi-lingual – English/Spanish a plusnnAdditional Comments:nnASM reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. ASM may require an employee to perform duties outside his/her normal description.nnASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal for applicants requesting reasonable accommodation.