Bilingual Customer Service Representatives - HIRING ASAP

Location: Indianapolis, Indiana

On-site training, then REMOTE

Pay Rate: $17.00 - $18.00 per hour

Requirements:

Experience: Minimum 1 year in a call center environment.

Education: High School Diploma or equivalent.

Language Skills: Fluency in Spanish and English (required).

Skills: Strong communication, problem-solving, and interpersonal skills.

Job Highlights:

Customer Support:

Respond to customer inquiries and resolve issues professionally in both English and Spanish.

Meet departmental standards for call volume and documentation accuracy.

Member Assistance:

Assist members and providers with questions and concerns.

Help members find providers/services and arrange transportation.

Address pharmacy issues and billing/claims inquiries, including resolving claims.

Administrative Support:

Verify member eligibility and provide benefit quotes.

Assist with referrals and member health assessments.

Help members close gaps in care and access community support services.

Documentation:

Maintain accurate records of all customer interactions and resolutions.

Benefits:

Gain experience in a collaborative and supportive environment.

Interested candidates can send their resumes to:

An Equal Employment Opportunity Employer