Description:
Dallas area preferred
Production Support Engineer
Job Description:

• Develops innovation strategies, processes, and best practices.
• Drives the execution of multiple business plans and projects.
• Supports and ensures business objectives being met.
• Leads the discovery phase of medium to large projects to come up with high level design.
• Leads the work of other small group of 3 to 4 engineers for assigned Engineering projects
• Leads and participates in end to end service implementations, data feeds ingestion, and orchestration.
• Designs and implements low latency services.
• Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity.
• Troubleshoots business and production issues .
• Support trouble-shooting client issues with high level data analysis and project review.
• Evaluate client applications using analytics such as Splunk, xMatters, Quantum Metrics software tools.
• Make modifications to alert tools to ensure proper monitoring of Mobile Infrastructure.
• Maintain interaction within entire organization and third party related entities.
• Provide detailed information with Tier 1 clients as required. Internal DevOps teams and 3rd party vendors.
• Engage in internal issues review and Support calls.
• Assist in support hours of operation and off hour production emergencies.
• Perform level of effort estimates for assigned tasks and change orders requests.
• Help stabilize production environment migrations.
• Identify root causes of technical issues in production and out of box failures.
• Design and develop solutions to better identify spiking errors and potential issues that could lead to outages .
• Interact with project teams for new products development giving insights from technical issues of previous releases/migrations.
• Study and recommend corrective solutions for enhancing issue detection efficiency.

Required Skills : Java
Basic Qualification :
Additional Skills :
Background Check :Yes
Drug Screen :Yes
Notes :
Selling points for candidate :
Project Verification Info :
Candidate must be your W2 Employee :No
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :No
Candidate must be authorized to work without sponsorship ::No
Interview times set : :No
Type of project :Development/Engineering
Master Job Title :Dev: Java
Branch Code :San Francisco