Genesys Cloud Engineer

job
  • Syntricate Technologies
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Job Summary
Location
Irving ,TX 75084
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
19 Dec 2024
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Job Description
Required Skills:
  • Bachelor's degree preferred.
    • Genesys Certified Professional Certification highly preferred
    • Cisco Contact Center Certification (or related)
    • Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform
    • Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management.
    • Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions)
    • Experience in Genesys Dialog engines and BOT flow development 3rd party integrations- Salesforce, e911, CCSP.
    o bility to control or lead conversations with various support groups
    • . • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
    • • Strong cross technical background with proven troubleshooting skills
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