Job Summary

We seek a Salesforce Business Analyst with 12 to 15 years of experience to join our team.

• Strong process analysis skills and ability to suggest improvements for the efficiency and effectiveness of solutions based on industry-standard methodologies.
• Knowledge of business analysis best practices (such as BABOK) and ability to optimally apply them.
• BA should have a good understanding or work experience in tools like Jeera.
• Advanced knowledge of the specific business areas, processes, workflows, standards, and business practices
• Proven conceptual, analytical, and judgmental skills.
• Excellent verbal and written communication skills and ability to communicate well with all levels, technical and non-technical stakeholders.
• Ability to work directly with clients and management without supervision and to facilitate and navigate discussions with stakeholders to ensure clarity, prioritization, and consensus.
• Leadership skills and ability to work well with diverse team members, often in multiple locations.
• Strong presentation and facilitation skills
• Excellent personal organization skills and ability to take things to closure without follow-ups.

Salesforce Admin and Service Cloud Certifications preferred.

• Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
• 12 to 14 years of experience in the delivery of declarative configurations in Salesforce and/or Salesforce Service Cloud.
• Should have worked as a Salesforce Functional consultant on 3 to 4 Service cloud engagements
• Solid understanding of CRM principles, concepts, and standard methodologies.
• Excellent analytical and problem-solving skills to translate business needs into technical solutions.
• Proficiency in data analysis and reporting using CRM tools or other data analysis software.
• Effective communication and interpersonal skills to interact with diverse senior customers.
• Project management experience with the ability to prioritize tasks and lead deadlines effectively.
• Familiarity with software development life cycle (SDLC) and agile methodologies.
• Experience working on projects implemented in Agile methodology.
• Experience in defining and implementing technology solutions for a major international institution.
• Extensive experience with implementing a similar system.
• Extensive experience in gathering business requirements and developing functional specifications with special emphasis on use cases, defining test cases, and providing user training and support.
• Experience in writing user stories in Azure TFS

Applications will be accepted until 12/20/2024

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.