About the job IT Support Specialist
Roles and Responsibilities
- Work as part of a team providing end user helpdesk support for multiple customers.
- Perform hardware, software, and network troubleshooting.
- Determine the best solution based on the issue and details provided by customers.
- Track all work. Provide detailed and accurate descriptions.
- Provide an excellent example of customer service.
- Share technical knowledge and help mentor fellow techs/team members wherever possible.
- Provide clients with one-to-one or one-to-many customer service & support as needed.
- Direct unresolved issues/escalate to the next level of support personnel.
- Identify and suggest possible improvements on procedures.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
Qualifications - Professional work ethic
- Motivated self-starter
- Excellent customer service and communication skills
- Willingness and ability to travel locally and on a regular basis
- Strong desire to learn and understand our underlying software/systems/technology