About the company:
Securitas Healthcare, part of Securitas, empowers caregivers to deliver connected, productive and safe care. Its innovative portfolio of healthcare solutions helps over 15,000 hospitals, clinics and senior living organizations worldwide protect people, use assets efficiently and understand their operations for a caring and healing environment. For more information, visit
Position Summary:
In this position you will leverage your problem-solving skills and attention to detail to ensure smooth payment processes and satisfied customers. This hybrid role offers the opportunity to work remotely two days a week while collaborating with colleagues in-person three days a week.
Essential Functions:
• Resolve outstanding payment issues with customers, sales rep, or manager as needed.
• Requests and pursues payment on delinquent accounts via communication by phone and e-mail with Accounts Payable.
• Help to resolve customer satisfaction issues with sales rep, project manager, manager as needed to help in the collection process.
• Engage in dynamic weekly collection discussions with leadership - Present comprehensive update on critical accounts. Your expertise will be pivotal in swiftly addressing inquiries and resolving challenges.
• Perform daily reviews of pending orders - reach out to customers and obtain payment confirmation.
• Follows established guidelines to review and update account status.
• Take ownership of assigned accounts by managing time effectively to ensure accounts are being contacted, pending orders are being reviewed, answering phone calls, replying to customer's effectively and follow up on customer requests.
• Assists in the management of accounts receivables- proactively initiates communication to establish tailored payment solutions and ensures diligent follow-through.
• Records notes for each interaction with customer via ERP system or internal source.
• Monitors accounts receivable and cash receipt reports.
• Fill out appropriate forms to process credits, cancellations, and write-offs with proper documentation and approvals.
• Build good working relationships with managers, sales representatives, customers, and co-workers to increase the effectiveness in collections.
• Processes new accounts - Determines customer's credit worthiness, set credit limit and payment terms with appropriate approvals.
• Analyze D&B information and write up formal request for credit limit if greater than your approval limit. Enter credit limit, terms, and confirm billing address into system.
• Review existing customer accounts to determine credit limit increase/decrease or change in payment terms.
• Reconcile delinquent accounts including open payment, credits/returns, and invoices.
• Performs other related duties, as assigned.
Required Qualifications:
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to communicate with account holders in a courteous manner.
• Must be a self-starter with an above average attention to detail with the ability to multi-task
• Analytical skills, researching skills, exceptional communication skills, computer skills
• Ability to work with customers and resolve outstanding issues
• Proficient with Microsoft Office Suite or similar software.
To Excel:
• Experience with GreatPlains systems a plus.
• Experience with Salesforce helpful.
• Associate's degree preferred, but not required.
• Two to five years of related experience in accounts receivable preferred.
Hybrid Schedule - onsite in Lincoln, NE 3 days a week
Supervisor's Title: Manager, A/R & Sr Living Commercial Finance
Department Name: Finance & Accounting
Hourly Non-Exempt, Full-time, M-F
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.