ADP is hiring a Senior Lead UX Researcher, Enablement & Operations

• Are you inspired by orchestrating meaningful solutions that advance the impact of UX research teams at scale?

• Are you adept at analyzing problems and solving them through strategy and process?

• Are you comfortable working closely with passionate researchers, designers, product managers and others that care deeply about creating experiences that bring people together?

Well, this may be the role for you. Ready to design what's next?

In this role, you will be part of ADP's User Experience Research team, where you will lead programs that improve the research practice at ADP, focusing on research enablement, recruitment oversight, and client engagement. Every day, you will be partnering strategically with research leaders, UX researchers and our stakeholders. You're on a constant mission to remove friction in the research process, and you are an excellent communicator and flexible team player.

To thrive in this role, you should be comfortable establishing processes to scale across all phases of experience research, from planning to recruiting and insights sharing You understand the end-to-end research process, along with both qualitative and quantitative methods, so that you can enable best practices across the research community and the wider ADP organization. We're looking for an out-of-the-box thinker with a hunger to try new things and a passion for impact. You will be accountable for something significant: enabling the research process at scale across ADP, bringing human insights into product teams in order to inform decisions.

Like what you see?Apply now!

Learn more about ADP at tech.adp.com/careers

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP's commitment on our YouTube channel:

What You'll Do:

Here's what you can expect on a typical day in the life of a Senior Lead UX Researcher, Enablement & Operations, at ADP.

• Strategy and vision. As a strategic thought leader who thinks end-to-end, you can set goals and prioritize delivering the most important work, aligned with the vision of UX Research practice. You define and drive cross-functional operations, working with diverse stakeholders across multiple business units. You are good at extracting the needs of research leaders, stakeholders, and business leaders to define and prioritize the most important work. You have the ability to create alignment, sometimes amongst stakeholders whose needs are in conflict. Additionally, you can quickly devise and communicate a plan against stated outcomes.

• Influence and governance. You're adept at building strong relationships with functions across the company that research relies on- Legal, Marketing, Product, Dev, Service, Sales, and Marketing, all in the spirit of enabling research with quality and compliance.

• Collaboration. You'll work each day with people from across the research team and broader ADP org in a fast-paced environment, focused on simplifying processes and reducing operational friction, enabling others to focus on their work.

• Recruit & Connect. Having experience establishing and managing panels for user research, you’ll maintain and grow ADP’s Client panel, with appropriate outreach, communications, and incentives that build trust and community. Furthermore, you will be the main point of contact for research enablement, engaging with partners such as product, design, and content writers to execute their own projects.

• Measure and track. You can prioritize, plan, design, execute, and optimize simple and complex processes and systems that support tactical to strategic research workflows. You will lead and support the Jira process across the research team, from intake to delivery.

• Experience. You have 7+ years of experience in relevant skills gained and developed in a Research Operations role with proficiency in project/program management, process excellence, or customer experience.

TO SUCCEED IN THIS ROLE:

• You'll have a Bachelor's degree OR higher.
  
• You have 7+ years of experience in relevant skills gained and developed in a Research Operations role with proficiency in project/program management, process excellence, or customer experience.

• Your understanding of UX Research tools, such as UserTesting, Maze, User Interviews, Dovetail, Qualtrics, or similar will give you the comfort in this role to be successful.

• Experience with HCM, B2B, and/or similarly complex products requiring complex research recruitment.

• Familiarity with how research impacts the product development lifecycle and how research operations support business goals

• Able to plan complex initiatives, set and commit to timelines, raise risks in a timely fashion, and deliver on time.

• Effective and engaging written and verbal communication skills; ability to communicate complex data, information, and process in a simple way; ability to advocate for the impact of research in written form.

• Train researchers to uphold research ethics best practices and build a system to hold them accountable.

• Experience facilitating workshops a plus.

• An advanced degree in HF/HCI or a related discipline isn't required but could set you apart.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.

• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.

• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.

• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.

• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.

• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for?Apply today!

Find out why people come to ADP and why they stay:

(ADA version: )

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $88,800.00 - $237,960.00 / Year

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.