At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.nnJob Description:nnJob Title: Floral ClerknnDepartment: FloralnnFLSA: Non-ExemptnnGeneral Function:nnProvides prompt, efficient and friendly customer service. Creates beginning levels of design work floral arrangements and fills necessary merchandising needs. Assists customers with placing orders and completes the paperwork. Takes deliveries and makes delivery lists.nnCore CompetenciesnnPartnershipsnnGrowth mindsetnnResults orientednnCustomer focusednnProfessionalismnnReporting Relations:nnAccountable and Reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Floral Department ManagernnPositions that Report to you: NonennPrimary Duties and Responsibilities:nnProvides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.nnSmiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.nnMakes an effort to learn customers’ names and to address them by name whenever possible.nnAssists customers by: (examples include)nnescorting them to the products they’re looking fornnsecuring products that are out of reachnnloading or unloading heavy itemsnnmaking note of and passing along customer suggestions or requestsnnperforming other tasks in every way possible to enhance the shopping experience.nnAnswers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.nnAssists customers with placing orders over the phone or in person and completes the paperwork involved with a floral order.nnWorks with co-workers as a team to ensure customer satisfaction and a pleasant work environment.nnPrepares, finishes, and replenishes product as necessary.nnIncluding but not limited to: small floral and greenery arrangements, corsages and boutonnieres, roses, carnations, and other flowers, balloons and balloon bouquets, and bows for floral arrangements and plants.nnWaters plants.nnPrepares daily delivery list.nnSends and retrieves FTD, Teleflora, and orders over the computer.nnReviews the status and appearance of floral products for freshness.nnAnticipates product needs for the department on a daily basis.nnUnloads trucks, places product in appropriate storage area, and replenishes merchandise.nnChecks in product, puts product away, and may process invoices.nnEnsures work area is always clean and neat including but not limited to: coolers, counters, floor, sink, etc.nnRuns the department registers and receives payment, makes change, etc., where applicable.nnRemoves trash in a timely manner.nnMaintains strict adherence to department and company guidelines related to personal hygiene and dress.nnAdheres to company policies and individual store guidelines.nnReports to work when scheduled and on time.nnSecondary Duties and Responsibilities:nnOrders product and supplies as necessary.nnPrices products for customers as necessary.nnDelivers orders as needed.nnAssists in other areas of store as needed.nnPerforms other job related duties and special projects as required.nnKnowledge, Skills, Abilities and Worker Characteristics:nnMust have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.nnAbility to do arithmetic calculations involving fractions, decimals, and percentages.nnMust have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.nnEducation and Experience:nnLess than High School or six months or less of similar or related work experience.nnPhysical Requirements:nnMust be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.nnVisual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.nnMust be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.nnWorking Conditions:nnThe duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to dirt, noise, equipment movement hazards, chemicals/solvents, electrical shock, and dampness.nnEquipment Used to Perform Job:nnStandard tools and equipment used in a floral environment including computer, underwater cutter, wire cutter, pricing gun, dosetron, scissors, knives, pick machine, register system, helium tank, and telephone.nnContacts:nnHas daily contact with the general public and customers, weekly contact with suppliers/vendors.nnConfidentiality:nnMaintains confidentiality on orders placed (including who sent, who received, order, and cost)nnAre you ready to smile, apply today.