Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, and Gourmet Garage® banners.

Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.

Summary

As a member of Tech’s EPS team, the Electronic Payments Analyst will be responsible for analyzing, designing, and implementing solutions to support the company’s in-store and online Electronic Payments systems and related initiatives. This role involves working closely with various areas across the enterprise (including corporate, retail, and member locations) to understand their needs and translate them into technical requirements. There is also heavy involvement with external payment industry vendors, user groups and related organizations.

Essential Functions

• Active participation in all phases of standard project development lifecycle for Payment-related systems including, but not limited to:
• Business requirements analysis and documentation
• Request for Information (RFI) and Request for Proposal (RFP) document creation
• Vendor evaluation and selection
• System design, configuration, and integration
• System testing and validation
• System documentation, user guide, best practices, and support documentation creation
• System implementation
• End user and support team training
• Provide ongoing system support, including but not limited to:
• Project lifecycle development work related to system upgrades, enhancements, production fixes, etc.
• On call support after hours and on weekends as needed

Additional Functions

• Assist the EPS Project Manager with administrative tasks as needed including, but not limited to:
• Participate in project planning and management activities such as updating of project plans and other related project documentation using the standard Division tools
• Identify opportunities for additional support documentation and training for end user and support teams
• Work with business teams and system end users to identify areas for system improvement and enhancement
• Stay updated on Payment industry trends and best practices including fraud awareness/prevention

Qualifications

• College degree, equivalent IT certification, or equivalent work experience preferred
• Minimum of 3 to 7 years of experience implementing and supporting modern Payment applications including knowledge of JAVA, XML and SQL
• Experience with industry standard ISO 8583 protocol, EBT/WIC methodology, tokenization and encryption methods preferred, but not required
• Working knowledge of standard MS Office programs (Word, Excel, Powerpoint)
• Knowledge of Aurus Store Place, Merchant Onboarding and Financial Reconciliation process would be a plus

Working Conditions & Physical Demands

• Ability to sit and work in front of a computer monitor for extended periods of time
• Flexibility with work schedule and occasional travel as needed to support business needs
• Willingness to step up and assist as needed within the department/division

Competencies

• Strong Communication skills with ability to multitask and work to common solutions
• Strong analytical, problem-solving mindset, with ability to troubleshoot and document issues in timely manner
• Detail-oriented, able to interact with multiple internal/external teams to successfully complete assignments
• Able to work independently or as part of a team to complete work within guidelines of project plan
• Monitor program jobs, Identify issues and support for remediation
• Modify existing software programs and create new ones as needed