The Digital Commander Center Agent manages the daily operations and support of the core enterprise infrastructure. Command Center Agents are responsible for monitoring, troubleshooting, and resolution of incidents for Windows, Linux, and HPUX servers. Agents are also responsible for monitoring, alerting, and triage on core infrastructure including network related events. Agents provide support for Ameren's Storage and Data Protection systems, perform file and system restores, and triage issues with storage related issues. Agents are expected to provide phone support, updating customers and vendors that call in, and providing top notch customer service to our customers.

Digital Commander Center Agents are responsible for the server patching using a variety of tools including Satellite, Ivanti, and Tanium. Support of the server infrastructure utilizing VMware, RDP, DNS, and Ops Bridge monitoring. Agents provide cross team collaboration to maintain and foster an environment that encourages teamwork. Command Center Agents also support various reporting and compliance work necessary to meet regulatory and safety needs of the company.

-Associates Degree Preferred

-2+ years of relevant experience

-Must have strong knowledge of one or more of the following: Windows Server, Linux, Storage and Backup, VMware

-ServiceNow ticketing system knowledge preferred.

-Certification Preferred: i.e. MCSA, RHEL, VMware, Dell

• -Candidate should possess skills in Customer Service, Sense of Urgency, Decision Making, Enterprise Application Systems, Problem Solving, Teamwork, and Technical Troubleshooting.