Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?

Are you always solving?

Then we’d like to meet you and bet you’d like to meet us.

Ashland has an exciting opportunity for an End User Client Engineer to join our Global Information Technology team at our Wilmington, Delaware location. This is a very visible, significant role within the Company and the End user computing function. This position will report to the Global Client Services Manager.

Job Description

The Digital Workplace/ Client Engineering Service Manager has the end-to-end accountability for the overall experience of how our employees and contractors connect to and utilize our applications. This includes service strategy, operations, performance, availability and defining Laptops/Desktops standards.

Interested candidate must have a solid understanding of Workplace Technology, including Windows Operating Systems, O365 and the entire Microsoft Email and Collaboration suite, End-point Security, Patch Management and Software Delivery.

The scope for this role covers client endpoint architecture for Laptops/Desktops and related peripherals; developing and driving a roadmap to ensure we remain innovative in order to continually improve employee experience and efficiency. The role is accountable for partner/supplier contracts and service delivery management for all end user device related activities including refresh cycle. This role will also own/manage the relationship with the device management resources from Ashland’s MSP partner to deliver the required services

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The responsibilities of the position include, but are not limited to, the following:

• Develop, maintain, and execute Ashland’s enterprise client endpoint strategy
• Develop a streamlined user experience that supports the way our employees work and access applications while remaining secure and protecting Ashland and customer data
• Work with cross functional teams to ensure a consistent user experience in all stages of interacting with the endpoint
• Plan, architect and deploy service and technology solutions in support of business requirements
• Serve as the highest escalation point for technical support teams
• Evaluate, designate and drive adoption of endpoint hardware standards
• Manage life-cycle of IT approved business and user endpoint applications
• Stay abreast of IT and market trends to drive modern, relevant and cost-effective solutions

In order to be qualified for this role, you must possess the following:

• Minimum of a Bachelor’s degree in Computer Science or equivalent experience
• Minimum of 7 years of experience in client endpoint management and support
• Enterprise level experience on Windows 10/11 imaging, management and support
• Must have good technical skills to create and maintain the company’s device (laptop/desktop) image, the deployment process, and tools around it.
• Experience and/or working knowledge on ITIL V3, certification is a plus
• Experience managing third party service providers
• At least 3 years of experience with Microsoft SCCM, Intune and Office 365
• Experience with endpoint security solutions and hardware encryption
• Strong understanding of Active Directory, group policy and networking concepts
• Demonstrated knowledge of PowerShell scripting
• Extensive experience supporting client endpoints remotely
• Highly developed problem solving, analytical and troubleshooting skills
• Ability to think strategically, leverage past experiences and plan for the future
• Experience in leading and completing complex projects involving risk assessment, process evaluations and improvement recommendations
• Excellent time management skills with strong attention to detail and follow-up
• Ability to communicate ideas and challenge decisions in a professional and collaborative manner
• Demonstrated adaptability ensuring effectiveness in a highly dynamic environment with multiple concurrent tasks
• Excellent organizational, communication, and leadership skills, including a demonstrated ability to lead multi-discipline teams and motivating others
• Ability to travel approximately 10%, domestically and internationally
• Authorized to work in the US

The following skill sets are preferred by the business unit:

• Master of Science degree in Information Systems Management
• Working knowledge of desktop/application virtualization on Citrix and Hyper-V platforms
• Experience supporting executive and senior level staff
• Experience supporting mobile devices
• Experience with certificate services
• Experience supporting printing and scanning solutions