Immediate need for a talented Desktop Support Technician . This is a 12+ Months Contract opportunity with long-term potential and is located in Grand Rapids, MI (Onsite) . Please review the job description below and contact me ASAP if you are interested.

Job ID:24-52049

Pay Range: $20 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot, software and computer peripherals.

Key Requirements and Technology Experience:

• Skills-Troubleshooting, Installation, Configuration
• Ability to setup, configure and add all hardware.
• Experience with asset management. Install, move, add, and change.
• Large IMAC events expected for client printer migration and PC refreshes
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer’s site
• Back up and burn end user data.
• Assist in developing and documenting improvements to current processes.
• Assist other coworkers in resolution of end users’ technical issues across the program.
• Assist Site Leader in the execution of established processes and escalations.
• Ability to handle multiple projects.
• Experience working in enterprise environment.
• Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems.
• Be able to be on feet and physically walk potentially a good portion of the day while visiting customers work area.

Our client is a leading Information Technology Services Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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