Hiring a desktop/end user support associate onsite in Midtown NYC.

Role: Tier 1 End User Support Technician

Location: Madison Ave New York, NY 10010 (onsite 5 days a week)

Pay rate: $20-28 depending on experience level

Duration: long term to permanent role

Start Date: early December

Requirements:

• Proven experience in a technical support role, preferably in a Tier 1 capacity.
• Proficiency in both Windows and Mac operating systems.
• Strong knowledge of Microsoft Office 365 applications.
• Excellent communication and interpersonal skills.
• Plusses: Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional are a plus.

Overview:

We are seeking a skilled and customer-focused Tier 1 End User Support Specialist to join our team. If you have a passion for technology and a knack for problem-solving, we want to hear from you!

Responsibilities:

Provide Tier 1 technical support to end users for Windows and Mac operating systems.

Troubleshoot and resolve issues related to Microsoft Office 365 applications, including Outlook, Word, Excel, and Teams.

Assist C-Suite executives with technical issues, ensuring a high level of professionalism and confidentiality.

Respond to support tickets, phone calls, and emails in a timely and efficient manner.

Document and track issues, resolutions, and escalate complex problems to higher-level support when necessary.

Perform software installations, updates, and configurations.

Maintain and manage user accounts and permissions.

Provide basic network support and troubleshooting.