Job Overview:

We are seeking an organized and detail-oriented IT Support Technician to join our team. The IT Support Technician will be responsible for managing IT hardware inventory, asset management, imaging laptops, and providing essential end-user support. This role is vital in ensuring smooth IT operations across the organization and assisting users with technical issues, hardware, and software troubleshooting.

Key Responsibilities:

IT Hardware Inventory & Asset Management:

• Maintain and track all IT hardware assets, including laptops, desktops, printers, and other devices.
• Ensure proper documentation for the acquisition, movement, and disposal of hardware.
• Regularly update inventory records, ensuring accurate stock levels and status reports.
• Collaborate with vendors and the purchasing department for hardware procurement and lifecycle management.

Laptop Imaging & Deployment:

• Prepare and deploy laptops and other devices for new employees and system upgrades.
• Create and manage custom system images for quick and efficient deployment.
• Install required software, security updates, and configure settings for end-user devices.
• Ensure devices are properly configured to meet security and organizational standards before deployment.

End-User Support:

• Provide technical support and troubleshooting for hardware, software, and network-related issues.
• Respond promptly to IT support requests via helpdesk tickets, phone, or email.
• Assist users with software installation, upgrades, and configuration.
• Support remote employees with troubleshooting and resolving IT-related issues.
• Document and escalate complex issues to senior IT staff when needed.

Documentation & Reporting:

• Maintain clear documentation for IT procedures, inventory logs, and support tickets.
• Provide periodic reports on inventory, asset utilization, and end-user support metrics.
• Create user guides and knowledge base articles to assist employees in resolving common IT issues.

Qualifications:

Education:

• A high school diploma or equivalent required.
• Associate’s degree or higher in Computer Science, Information Technology, or a related field preferred.

Experience:

• 1-2 years of experience in IT support, helpdesk, or a related field.
• Experience with imaging and deploying operating systems on laptops or desktops is a plus.
• Familiarity with asset management software and inventory systems.

Skills & Abilities:

• Strong knowledge of IT hardware, including laptops, desktops, printers, and peripheral devices.
• Proficiency in Windows and macOS operating systems, along with common software applications.
• Ability to troubleshoot hardware, software, and network issues effectively.
• Strong communication skills, both verbal and written, with the ability to explain technical issues to non-technical users.
• Detail-oriented and well-organized with excellent time-management skills.

Certifications (Preferred but not required):

• CompTIA A+, Network+, or other relevant certifications.
• Familiarity with Microsoft Intune, Active Directory, or similar tools is an advantage.