Practice Manager – Primary Care

Multiple Positions available in Metro Atlanta

Job Summary:

The Practice Manager is responsible for overseeing the day-to-day operations of a primary care office to ensure it runs smoothly, efficiently, and cost-effectively. The role includes integrating and upholding the practice’s healthcare philosophy in daily functions, while serving as a key point of contact for internal and external customers to provide information, assistance, and support.

Key Responsibilities:

Management and Operations:

• Lead and support the team by promoting the organization’s mission, values, and goals.
• Implement quality measures and ensure compliance with practice policies and procedures.
• Supervise, assign, and direct team activities based on observed trends, reports, and feedback.
• Manage staff schedules to align with patient demand and ensure optimal workflow.
• Oversee patient scheduling, reduce wait times, and monitor patient flow to enhance efficiency and identify areas for improvement.
• Ensure daily cash deposits are completed with appropriate documentation and oversee the collection of co-pays, deductibles, and other patient balances at the time of service.
• Manage inventory, order supplies, and report any technical, mechanical, or electrical issues promptly.

Patient Experience:

• Champion the patient experience by demonstrating empathy and professionalism in all interactions.
• Address internal and external customer/patient inquiries and handle patient relations issues in accordance with practice policies.
• Identify and respond to patient or team member concerns in a timely manner.
• Provide feedback and coaching to staff to continuously improve patient service delivery.

Team Leadership and Development:

• Lead recruitment efforts, interview, and onboard new team members.
• Conduct new hire orientation and training, ensuring all team members are equipped to excel in their roles.
• Evaluate team member performance, provide constructive feedback, and conduct formal performance evaluations.
• Coach and mentor staff, facilitating ongoing development and training opportunities.

Qualifications:

• 3-5 years of experience in a management role within a primary care or healthcare setting.
• Experience managing teams with 15 or more staff
• Valid driver’s license and the ability to travel to various office locations as needed.
• Flexibility to accommodate a varied work schedule, including evenings, weekends, and holidays.
• Excellent verbal and written communication skills with a professional demeanor.
• Proficient in Microsoft Office Suite (Outlook, Word) and other relevant software applications.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Demonstrated problem-solving ability with a focus on identifying issues and developing effective solutions.

Additional Requirements:

• Ability to work collaboratively with diverse teams and maintain a positive work environment.
• Maintain compliance with all healthcare regulations and uphold the highest standards of patient care and confidentiality.
• Assist with other duties as assigned to ensure the success and smooth operation of the practice.