POSITION: Director of Operations & Event Services

DEPARTMENT: Operations/ Event Services

REPORTS TO: Assistant General Manager

FLSA STATUS: Salaried Exempt

Summary

As the world's leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world's most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

Essential Duties and Responsibilities

Include the following. Other duties and responsibilities may be assigned.
• Directs, supervises, and schedules all aspects of Operations, including Building and Grounds; Technical Services; Event Services, including ADA compliance; Public Safety; Security; Custodial Services; Parking Departments.
• Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events.
• Implements and updates facility rules, regulations, policies, and procedures.
• Provides clear, concise, and timely communication of directives to other departments.
• Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing.
• Oversees equipment, and vehicles.
• Authorizes the requisition of equipment and supplies within budget guidelines.
• Provides yearly inventory of all equipment.
• Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed.
• Ensure that employees and contractors are trained on Fire/Life Safety, Emergency and OSHA Procedures.
• Investigates, analyzes, and resolves operational problems and complaints. Conducts periodic staff meetings to discuss procedures, problems, and policy changes.
• Works closely with the AGM and General Manager in the preparation and negotiation of Service Agreements. Reviews contracts for compliance with events and /or government specifications and suitability for occupancy.
• Negotiates with vendors, unions, contractors and/or service providers.
• Develops and implement preventive maintenance schedules, emergency procedures,

safety, and Risk Management policies in compliance with all Corporate and governmental regulations.
• Coordinates and oversees special projects, such as construction, remodeling, or expansion.
• Plans and directs outside vendors/contractors work to assure compliance with contracts and safety requirements.
• Ensure successful event coordination activities by supervising and training Event Manager and/or Coordinator(s). Plan, organize and assign all day-to-day work assignments for Event Services Department personnel including Event Manager, Event Coordinator(s), Production Service Manager and Security personnel.
• Direct, and supervise all aspects of operations including event coordination and services, event staffing, audio/visual production services, security, crowd and risk management, police, fire and safety personnel, and ADA compliance.
• Responsible for all summaries of events produced by the Event Services Department.
• Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility, and corporation.
• Manage subordinate supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Attend department head meetings and weekly staff meetings. Develop and maintain a harmonious working relationship with all of the other departments.
• Assists in the preparation of the Annual Operating Budget and recommends a capital budget for 1-year and 5-year long-range repairs and improvements to the facility.
• Investigate, analyze, and resolve operational problems and complaints. Conduct periodic staff meetings to discuss procedures, problems, and policy changes.
• Coordinate events on selected shows/meetings.
• Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security, and safety in assigned buildings. Responsibilities include but not limited to making sure contractual agreements are met and clients' event requirements and changes have been made in a timely fashion. On-duty staff/subcontractors ultimately report to the MOD through any Managers or Supervisors who are present during the event.
• Assist in the preparation and negotiation of service agreements for event services security, event staffing and other agreements as needed. Review contracts for compliance with event and/or government specifications and suitability for occupancy.
• Act as liaison between unions, tenants, facility contractors and county emergency personnel as needed.
• Develop and implement emergency procedures, and safety and risk management policies.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with ASM Global's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
• Bachelor's Degree with major in Management, Facility Operations or Maintenance Engineering.
• Minimum of 2 years' experience in Supervising or Managing in a similar facility.
• Additional experience may be substituted for education.
• Supervisory experience required.

Skills and Abilities
• Excellent organization skills.
• Ability to prioritize and to manage multiple projects simultaneously.
• Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management.
• Ability to effectively supervise staff.
• Professional presentation, appearance, and work ethic.
• Ability to work with limited supervision and as a team member.
• Requires ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.
• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Possess skills and experience in contract negotiations, budget preparation, labor relations, union contracts, purchasing procedures and supervising/training personnel.
• Operate a personal computer using Windows, Microsoft Office software.
• Follow oral and written instructions and communicate effectively with other in both oral and written form.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways or balance. The employee must occasionally lift and/or move up to fifty pounds. This position requires work inside and outside of the building and some exposure to adverse conditions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.