Collections Specialist, Senior
The Opportunity:

As a professional in Business Services, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal and external customers and leadership to understand needs and gain insight on Business Services performance.

As a member of the Collections Team, you will be responsible for managing customer accounts, ensuring timely collection of outstanding receivables, and maintaining accurate records. Your role will involve auditing and following up on aging receivables, and supporting both internal and external stakeholders with account, policy, procedure, and system-related inquiries. You will develop and implement collection strategies to improve collection rates and reduce outstanding receivables, and manage risks associated with collections. Regularly reviewing and analyzing collection performance metrics to identify areas for improvement and implementing corrective actions will be part of your responsibilities. You will work closely with other departments to ensure a cohesive approach to collections and customer service and stay updated with industry best practices to enhance efficiency and effectiveness. You will also generate and distribute reports, address errors, and provide knowledge training to end users. Due to the nature of work performed within this facility, U.S. citizenship is required.

How You'll Contribute:

• Monitor and manage customer accounts to ensure timely collection of outstanding receivables.
• Maintain accurate and up-to-date records of all collection activities.
• Contact customers and agencies via phone and email, to follow up on overdue payments.
• Generate and distribute regular reports on collection activities and outstanding receivables.
• Provide summaries and updates to finance leadership.
• Address and resolve any discrepancies or issues related to customer accounts.
• Coordinate with internal departments to resolve billing and payment issues.
• Ensure all collection activities comply with company policies and relevant regulations.
• Maintain confidentiality and security of customer information.
• Provide excellent customer service by addressing inquiries and concerns promptly.
• Participate in training sessions to stay updated on best practices and regulatory changes.
• Keep detailed records of all communications and actions taken regarding collections.
• Prepare documentation for legal proceedings if necessary.
• Manage and mitigate risks associated with collections.
• Develop and implement collection strategies to improve rates and reduce outstanding receivables.
• Collaborate with other departments for a cohesive approach to collections and customer service.

Ready to build the future for the better?

Join us. The world can't wait.

You Have:

• 5+ years of experience with accounts receivable or collections
• Experience using Microsoft Office tools such as Excel, PowerPoint, and Outlook
• Experience with customer service
• Ability to work independently
• Ability to work in a fast-paced environment and adapt accordingly
• HS diploma or GED

Nice If You Have:

• Experience using Costpoint
• Experience with government or commercial invoice and payment processes
• Experience with Ivalua
• Knowledge of government auditing processes and compliance
• Possession of excellent problem-solving skills
• Possession of excellent analytical skills
• Possession of excellent verbal and written communication skills
• Bachelor's degree

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $60,300.00 to $137,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.