Description

What We Do: Payscale's Customer Success organization engages with our customers through data driven, intentional interactions resulting in retaining our install base customers at a higher rate, maximizing customer lifetime value, accelerating customer time to value, and growing our recurring revenue as a result.

What You Do: As a Customer Success Manager (CSM) II you will proactively and reactively engage with our customers in a way that resonates with them and drives the consumption and stickiness of our solutions. Through automation, CS plays, and success plans, we will work in partnership with our customers to ensure their outcomes are not only being met but exceeded from onboarding to renewal and growth.

Day-in-the-Life: A typical day may include the following for a Customer Success Manager II:

• Drive value-based client relationships based on critical messaging across multiple organizational levels, including key decision makers with customer-base

• Proactively monitor the health score of clients and engage at key lifecycle points

• Conduct annual or quarterly business reviews

• Act as the 'voice of the customer' in internal meetings with our Product, Services, Marketing, or Senior Leadership teams on how we can maximize value and resolve concerns with a sense of urgency

• Maintain a deep understanding of PayScale product/data offerings and position the most relevant features/functionality for clients' specific goals

• Utilize technology such as Gainsight, Salesforce, and other applications to document and support client lifecycle

• Responsible for retention and collaboratively working with sales on expansion opportunities to grow the overall value customers are receiving

Qualifications

Experience:

• 2 years of experience in a Customer Success, Account Management, Sales or Compensation role with revenue quota responsibility

• Bachelor's degree not required, but strongly preferred

Skills:

• Account Management: Ability to strategically manage your time across your book of business

• Product & Data Knowledge: Solid understanding of relational databases, compensation data and market-pricing systems. PayScale product and data knowledge required.

• Business Acumen: Strong business acumen to assist large, global organizations.

• Resourceful: Ability to evaluate decisions, problem solve, manage risk, and foresee a company's growth plan with ease.

• Learning Agility: Learns specifics about customers and applies it to effectively manage and grow business.

• Overcoming Objections: An aptitude for conducting tough conversations, including overcoming objections and a knack for keeping clients accountable to reaching their definition of success.

Tools:

• PayScale product knowledge or related systems

• Salesforce

• Gainsight

• MS Office Suite

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $76,000 - $114,000, exclusive of fringe benefits or potential bonuses and commissions target of $25,000. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors - we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).

Company Description

Payscale gives employers and employees confidence to know the what and why behind pay. With our leading data, technology, and experience we make it easier for you to connect compensation to goals.

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees, and businesses get pay right and to make sustainable fair pay a reality. Empowering more than 50 percent of the Fortune 500 in 198 countries, Payscale provides a combination of diverse and dynamic data sources, experienced compensation services, and scalable software to enable organizations such as Angel City Football Club, Target, United Healthcare, Gainsight, eBay, and The Washington Post to make fair and appropriate pay decisions. To learn more, visit www.payscale.com

Location

Payscale has an employee centric remote-first model that provides you the flexibility to do your best work in a space that supports you,while also finding time to collaborate in person for the moments that matter.

In our remote-first model, employees can work from the location that works best for them. We do not have centralized corporate offices.Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs.

When it matters (usually no more than a few times a year) we take the time to gather for in-person events.

Payscale has employees across the US, Canada, and the UK, however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.

Benefits and Perks

All around awesome culture where together we strive to live our 5 values:

• Respect every individual, work as a team
• Be Customer first, customer centric
• Have a Bias towards action
• Commit to excellence (we give our best everyday)
• Make Data driven decisions

An open and inclusive environment where you'll learn and grow through programs and resources like:

• Monthly company All Hands meetings
• Regular opportunities for executive leadership exposure through things like AMAs
• Access to continued learning & development opportunities
• Our commitment to a continuous feedback culture which allows us to drive performance and career growth
• A growing network of Employee Resource Groups
• Company sponsored volunteer hours
• And more!

Our more standard benefits

• Flex Paid Time Off, giving you flexibility to rest, relax and recharge away from work
• 15 Paid Company Holidays, including an extended Fourth of July break, World Mental Health Day, and Juneteenth
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
• 401(k) retirement program with a fully vested immediate company match
• 12 weeks of paid parental leave for birthing or non-birthing parents
• Unlimited infertility coverage benefits through our medical plans
• Health Savings Account (HSA) options and company contribution each pay period
• Flexible Spending Account (FSA) options for pre-tax employee allocations

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.

Equal Opportunity Employer:

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

Fraud Alert:

Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information, if you are unsure if a message is from Payscale, please email [email protected]