OUR COMPANY:

EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.

We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

The Global Service Delivery Manager will oversee end-to-end service operations with a focus on delivering exceptional network solutions while incorporating expertise in AV technologies, general contracting, and retrofit projects. This role is responsible for leading client programs from planning to execution, fostering sustainable relationships, and ensuring compliance with project deliverables, budgets, and quality standards.

The is a hybrid role and requires 2 days a week in the office at the client site.

KEY RESPONSIBILITIES:

• Project Leadership: Lead cross-functional teams in the planning, execution, and completion of network and AV-related installation projects, ensuring alignment with project goals and objectives.
• Strategic Planning: Develop comprehensive project plans, encompassing retrofits and general contracting elements, to meet project scope, schedule, budget, and risk management goals.
• Stakeholder Management: Establish and maintain strong relationships with internal stakeholders, external vendors, and subcontractors, fostering collaboration and communication throughout the lifecycle of AV and construction projects.
• Resource Management: Oversee allocation of resources, including personnel, equipment, and materials, ensuring the efficient delivery of complex projects.
• Quality Assurance: Implement rigorous quality control measures across network and AV projects, ensuring compliance with standards and specifications.
• Risk Mitigation: Identify and address potential risks, developing proactive mitigation plans to minimize disruptions and ensure project success.
• Budget Control: Monitor budgets for both technical and retrofit projects, optimizing expenses while adhering to financial guidelines.
• Reporting and Documentation: Deliver clear and actionable reports on project progress, service metrics, and quality outcomes, supporting operational transparency.
• Continuous Improvement: Drive innovation by incorporating best practices in AV technology, general contracting, and retrofit solutions to enhance client satisfaction and project delivery.

ESSENTIAL CRITERIA:

• Demonstrated experience managing AV, general contracting, or retrofit projects in addition to technical teams globally.
• Expertise in network installation, enterprise networking protocols, and AV systems integration.
• Familiarity with managing change control processes, construction timelines, and AV deployments in fast-paced environments.
• Strong verbal and written communication skills, with an ability to lead meetings and present to stakeholders.
• Proven success in developing programs focused on customer success, including metrics for SLAs and performance.
• Track record of delivering projects on time and exceeding client expectations.
• PMP, CAPM, or similar certifications are a plus.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) location, responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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Pay Range

$140,000-$175,000 USD