Who Are We?

T&Pm is one of the world's leading full service creative and media agencies, connecting talent and tech to drive growth for brands. Formed by the integration of The&Partnership and mSix&Partners, it brings together content and distribution into a single, holistic end-to-end marketing solution. Backed by WPP and GroupM and combined with the agility of an entrepreneurial Partner-led mindset, the multi-discipline agency spans four continents with 45 offices and over $1.2 billion dollars in billings globally. As an early adopter with the first ever AI-generated TV ad for Lexus in 2018, T&Pm is focused on harnessing AI across all its outputs with its 1,900 people already trained on WPP's proprietary AI platform Creative Studio, to deliver enhanced outcomes for clients.

We believe in The Power of &, connecting talent & tech to fuel brand growth. Our teams blend creative, media, experience and technology specialists from across our marketing practices. The performance mindset of these teams optimises to business outcomes in every channel, fuelled by the latest innovations in AI.

Ultimately of course, we are our people. They're the most important part of our business, so we want to make a lasting impression on them in the same way they do on us, by striving to become the most important place in their careers. That's why we do our best to build strong communities around them; provide the best possible opportunities for them to develop & grow; and empower them to make a difference to their clients and the world at large. Our strengths often lie in our differences, so we challenge and champion each other and our clients, to be the very best we can be

The role

Head of Operations is a senior role in the US T&Pm leadership team and reports directly to the US CEO. The successful candidate will have extensive experience of agency operations and understand all disciplines, functions and roles within the agency mix. As T&Pm continues to win new business and grow in the US, we are getting ready to build multiple studios across multiple sites. To maximise this opportunity we require the operational infrastructure to ensure each model agency is set-up for success and, critically, is able to stay ahead through a culture of continuous learning and innovation.

Key responsibilities

• Design, lead and implement business operations, drawing on all capabilities of the organization, to accelerate agency growth and successfully embed new business win.
• Establish new ways of working/agency processes that are replicable, scalable and can be implemented across our multiple agency models.
• Lead our AI proposition and ensure it is significantly disrupting our workflows to deliver on the agency's promise of being AI first.
• Understand and implement agile working methodologies to ensure our agency models are operationally efficient and able to grow at the pace our clients demand.
• Educate our people to ensure that everyone at T&Pm understands our tools, processes and ways of working.
• Implement and standardize work management systems such as briefing, pricing, project/resource management, time management and reporting, ensuring these systems allow T&Pm to forecast profitability and resource utilisation in real time.
• Contribute to our business strategy and plan for growth, including designing and developing new capabilities and integration with existing capabilities, automation, systems and technology to support our business success.

• Work alongside the agency's leadership team to ensure our structure is operationally efficient to service our clients.

• Ensure utilisation across clients is being reviewed and acted upon appropriately.
• Educate teams on operational excellence and expand agency capabilities.
• Design, build and implement technologies to support excellence in delivery.

What we're looking for

The successful candidate will demonstrate the following skills and attributes:

• Operational Excellence: Demonstrated ability to design, lead, and implement business operations that drive agency growth, enhance client satisfaction, and transform the business.
• Data-Driven Approach: Strong analytical skills with the ability to build a culture of data-driven operational reporting, identifying new initiatives to improve service offerings and ways of working.
• Strategic Mindset: Ability to contribute to business strategy and growth plans, including designing and developing new capabilities, automation, systems, and technology.
• Leadership & Collaboration: Exceptional leadership skills with the ability to build strong relationships and work effectively with cross-functional teams, including senior leadership, creative, media, and technology specialists.
• Innovation & Adaptability: A forward-thinking individual who embraces innovation and can introduce new operating models, technologies, and ways of working to stay ahead of industry trends.

T&Pm embraces and celebrates diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide creative agency that represents global clients. The more inclusive we are, the more brilliant work we can create together.

The pay range for this role is $225-$250K. Individual compensation will be commensurate with the candidate's experience and local cost of labor. Salary is subject to change based on factors such as geographic location and cost of living in location of hire.

Applicants must be legally authorized to work in the United States

Department Operations Locations New York Remote status Hybrid Remote Employment type Full-time