Senior Maintenance Manager

job
  • FAAC Technologies
Job Summary
Location
Warrendale ,PA 15086
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
19 Dec 2024
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Job Description
Key Responsibilities:

Team Management and Development:
  • Manage, coach, and develop group of Maintenance Contract Manager and other assigned associates.
  • Build a strong culture of accountable and customer centric teams.
  • Provide leadership and guidance to the Customer Management level associates supporting their professional growth.
  • Implement new processes and procedures as part of continuous improvement as well as identifying new improvement opportunities aligned with AOP. Manage associate recognition: Ensure regions, teams and associates are recognized for outstanding contributions.
  • Other duties as assigned.

Financial Management:
  • Monitor, review and analyze region/Area service profit and loss performance.
  • Monitor service delivery for annual service contract revenue for assigned Regions.
  • Work directly with RSMs on overtime, direct labor costs, T&M activities and inventories to meet goals of Field Service and Corporation.
  • Work , in coordination with Project Installation Dept and Sales Dept, to sell new Maintenance contracts with the objective to increase them YOY.
  • Standard KPIs are but not limited to OP/Margin, SLA attainment, Ticket Backlog, Leadership and Talent MGMT and Subscription/Contract renewal and growth.

Customer Service and Escalations:
  • Build a strong relationship with Maintenance Contract Customers to allow for retainment and growth
  • Participate with Area sales, service, systems and professional services groups to develop account strategies and action plans to contribute to the overall success of region performance goals.
  • Monitor, review and analyze regional customer satisfaction levels. Provide input for adjustments and/or improvements and assure compliance.
  • Interface with key National and Regional customers as needed for escalations and/or service-related meetings.
  • Responsible for compliance of policies and procedures that assure protection and control of all the corporate assets within the region.
  • Assure the achievement of the region's service business technical performance and quality goals.
  • Onsite meetings with customers and teams as needed with travel expected (25-35%)

Requirements:
  • BA in Business Management preferred.
  • 10+ years of operations managerial experience and 15+ years of overall business experience.
  • Understanding of Profit and Loss financial sheet
  • Industry experience is essential

Skills:
  • Position requires a highly motivated individual with a solid performance history of demonstrated business acumen, leadership and management skills.
  • The individual should demonstrate and possess a good understanding and working knowledge of FAAC Parking Systems service solutions, as well as an understanding of sales business plans and operations.
  • Sound understanding of managerial accounting and financial reporting is required.
  • The individual must be a leader with the ability to communicate effectively (oral/written) and demonstrate good problem-solving skills. The individual should possess the ability to satisfy customer requirements with appropriate resource management.
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