Job Description

The Senior Manager of Account Management will be the ambassador to our customers. Responsible for working with and consulting providers on the auction process, distributing operational performance metrics to providers, monitoring timeline levels for dedicated providers, and giving oversight in markets where new business is piloted. The Sr. Manager Account Manager will also interact with branch staff members along with providers and their customers. This role requires a strong level of organization and the ability to transition effectively between administrative, operational and process related functions.

Responsibilities

• Insurance customer ("provider") account management
• Primary point of contact for one or more providers
• Provide consultation to IAA operations and provider(s) on all elements of vehicle life cycle, including vehicle release, pick-up, check-in, title, and auction to proactively identify improvement opportunities and solutions both on IAA's and provider's sides
• Operational liaison between provider(s) and IAA field staff
• Implementation and oversight of new services or geographic markets
• Coordination and problem-solving for provider issues
• Creation, analysis, and distribution of performance reporting to provider(s) including:@[redacted] results@[redacted] time results@[redacted] of pilot programs
• Monitor and communicate performance to SLAs and other critical metrics
• Conduct and/or monitor yard audits, as necessary
• Participate and lead meetings with provider(s) and IAA operations in person and via web conference technology
• Interact with and present to executive management team
• Communication of any regulatory or procedural changes that will impact the provider(s)
• Build relationships at all levels within IAA's and provider(s)' organization
• Establish and maintain excellent communication with IAA and provider
• Assist with training IAA personnel on provider(s) requirements
• Provide advocacy for both the provider(s) and IAA operations
• Flexible and willing to perform other tasks as assigned

Qualifications

• 8-10 years related work experience
• Excellent interpersonal skills
• Experience in the insurance industry, and a keen understanding of the insurance life cycle required
• Critical thinking ability and a focus on progressive, results driven solutions
• Ability to thrive in an ever-changing industry, comfortable with ambiguity
• Strong aptitude to influence change
• Consultative, customer focused personality with a propensity for building lasting relationships
• Three to five years of insurance claims experience preferred
• Typical Remote/ Travel Environment
• Be able to function in all types of weather environments to include hot and cold temperature ranges, rain and snow.
• 40% to 60% travel time

About Us

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company's marketplace brands include Ritchie Bros., the world's largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global's portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers' management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

About the Team

As a global company, our corporate teams support billions of dollars in equipment sales every year.

In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.

Every day your work will make a difference in the way we run our business and the in the way customers interact with us.