Senior Manager, Production

job
  • Quadax
Job Summary
Location
Cleveland ,OH 44130
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
19 Dec 2024
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Job Description
Key Responsibilities:
  • Track team performance against operational and departmental KPIs to ensure all corporate and client goals are being met.
  • Lead a team of managers. Monitor their daily activity, individual and team performance. Provide ongoing coaching, training, and guidance.
  • Work with your management team on monitoring and reporting staff performance trends to create plans to improve performance for underperforming staff.
  • Add, adapt, and implement processes to meet the needs of both the client and the billing teams, with a focus on standardization aligned to a best practice for each process.
  • Process analysis to determine and recommend areas of improvement with a focus on increasing offshore staff and automation.
  • Present KPI results monthly to executive management, including outliers and action plans. Track status to action plans.
  • Determine staffing needs based on volume forecast, financial metrics, and decide on onshore vs. offshore work assignments. Present staffing plan at quarterly meetings.
  • Monitor FTEs on account(s) against revenue to ensure expense ratio meets company targets.
  • Attend internal and client meetings to answer process or billing related questions and address any issues raised. Create action plans and report on status.
  • Provide direction to management staff on work task priorities.
  • Investigate outstanding aged accounts receivables to determine the steps needed to obtain payment and take appropriate actions.
  • Monitor electronic claim and payment transactions.
  • Other duties as assigned.

Education/Experience:
  • Four-year degree or similar level of experience
  • 5 - 10 years of experience working and managing onshore/offshore staff in a business environment
  • Excellent communication skills - both verbal and written.
  • Ability to work effectively in collaboration with diverse groups of people
  • Positive experience in attracting, developing, coaching, and retaining high performance team members
  • Ability to establish priorities and effectively communicate initiatives and objectives to staff
  • Demonstrated strong integrity, positive attitude, and goal-oriented initiative
  • Ability to juggle multiple tasks and shifting priorities
  • Proficient in using Microsoft Excel, Word, PowerPoint and other related software
  • Ability to maintain confidentiality
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