Job Description

Job Description:

As a Service Designer, you will play a pivotal role in shaping seamless, user-centric services by collaborating across multidisciplinary teams to drive innovation and deliver exceptional customer experiences.

Key Responsibilities:

• Stakeholder Collaboration: Work closely with product managers, developers, designers, and business analysts to define service requirements, objectives, and success metrics.
• End-to-End Design Leadership: Lead comprehensive service design initiatives, from research and ideation to prototyping and implementation, ensuring solutions align with user needs, business goals, and brand standards.
• User Insights: Conduct in-depth user research, usability testing, and customer journey mapping to identify pain points, uncover opportunities, and enhance service offerings.
• Service Visualization: Develop service blueprints, wireframes, and interactive prototypes that effectively communicate design concepts and workflows to stakeholders and team members.
• Cross-Functional Collaboration: Partner with UX/UI designers, developers, and content strategists to deliver intuitive and visually engaging user interfaces that complement the broader service experience.
• Process Optimization: Quickly map out and analyze processes (using tools like Figma) based on stakeholder input, identifying areas for improvement and optimizing customer and client experiences.
• Problem Solving: Address and resolve complex design challenges, ensuring that service solutions are both practical and innovative.

Qualifications:

• Skills:
  • Proficiency in service design methodologies, including journey mapping, blueprinting, prototyping, process simplification.
  • Strong communication and collaboration skills to effectively work with cross-functional teams.
  • Expertise in design tools, particularly Figma, for process mapping and prototyping.
  • Analytical mindset with the ability to balance user needs, business objectives, and technical feasibility.
• Bonus Skills: Previous experience as a UX/UI Designer is a strong plus.
• Portfolio: A compelling design portfolio that showcases your ability to solve problems and improve user experiences. Be prepared to present and walk through your work.

Compensation, Benefits and Duration

Minimum Compensation: USD 42,000
Maximum Compensation: USD 169,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is not available for independent contractors
No applications will be considered if received more than 120 days after the date of this post