Drive operational excellence as an Operations Quality and Compliance Manager! Ensure safety, security, and seamless service by upholding industry standards and regulatory compliance, delivering unmatched reliability to our customers.

Join us and make quality your mission!

Tasks
The Manager of Operations Quality and Compliance is responsible for:

• Quality Oversight: Ensure that all operational processes, both internal and outsourced, meet the company's quality standards, providing reliable and consistent service to customers
• Compliance Management: Ensure full compliance with all safety, security, and customs regulations, as mandated by the company, IATA, and local and international government agencies
• Quality Assurance: Monitor and support a robust quality assurance program that covers all aspects of operations, ensuring that processes meet both customer expectations and regulatory requirements
• Incident Management: Lead investigations into any quality or compliance-related incidents, identifying root causes and implementing corrective and preventive actions

* Participate in other duties as assigned

Requirements
The ideal Manager of Operations Quality and Compliance should meet the following requirements:

• Strong understanding of IATA regulations, safety and security standards, and customs compliance
• Proven experience in developing and managing quality management systems (QMS), including conducting audits and implementing corrective actions
• Strong leadership skills, with the ability to manage cross-functional teams and to positively influence internal
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Familiar with U.S. and Canadian regulations (CBP, CTPAT, TSA, USDA, PHMSA, CBSA, TC) including ACE Air Manifest (U.S.) and ACI (CA)
• Familiar with IATA DG regulations / Procurement activities (i.e. tenders and SGHA documentation) / Mail processes / IATA CIMP and CIQ messaging

* CV/Resume and Cover Letter required

* Company can provide relocation assistance

About Swiss International Air Lines AG It's the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment - one in which, wherever you are, you'll always feel: Truly SWISS .... where people matter.