Director, Enterprise Partnerships + Strategy

Reporting to: VP, Bilt Neighborhood Rewards

Location: New York, NY

What is Bilt?

Bilt Rewards is the first loyalty program that rewards members on rent and in their neighborhood, no matter where they live.

Bilt Members can earn points and access exclusive benefits on rent payments, condo & co-op fees, and around their neighborhood at local restaurants, fitness studios, rideshare, and more. Ranked the highest-value point currency by top publications, Bilt Points can be transferred 1:1 to major airline and hotel programs, or used towards rent payments, shopping, fitness, and even a down payment on a home. Members also get access to credit-building benefits, member-only experiences, and an Elite Status program.

In partnership with the top multifamily owners & operators across the country, we've also created the Bilt Rewards Alliance, a network of 4M+ apartments and homes across the country. Residents who live in the Bilt Rewards Alliance make payments directly through the Bilt Payment Center and get access to benefits including additional earn opportunities on new leases, renewals, and more.

While Bilt Members can use any debit or credit card to earn points and access their benefits, Bilt has partnered with Mastercard and Wells Fargo to create the Bilt Mastercard® - the first and only credit card that lets you pay rent and earn points without the transaction fee.

What's the role?

As the Director, Enterprise Partnerships & Strategy, you will own and optimize Bilt's relationships with major national brands across various verticals, including rideshare, pharmacy, retail, fitness, and other categories. You will serve as the primary relationship owner for Bilt's most strategic enterprise partners, focusing on maximizing partnership value, driving program innovation, and ensuring seamless program execution. This role requires a sophisticated understanding of complex partner ecosystems and the ability to navigate multiple stakeholders to achieve mutual growth objectives.

In this role, you will...

• Serve as the strategic relationship owner for Bilt's portfolio of enterprise partners (including brands like Lyft, Walgreens, and major fitness brands)
• Develop and execute comprehensive account plans to grow partner engagement, increase program participation, and drive measurable business results.
• Lead quarterly business reviews with key stakeholders, presenting performance analytics, growth opportunities, and strategic recommendations.
• Identify and implement new revenue streams and value-creation opportunities within existing partnerships.
• Collaborate cross-functionally with Product, Marketing, and Operations teams to ensure successful program execution and partner satisfaction.
• Monitor and analyze partnership KPIs, creating data-driven strategies to optimize program performance.
• Design and implement scalable processes to support partner success and program growth
• Manage contract renewals, amendments, and partnership terms to protect and enhance the value of relationships.
• Maintain detailed partnership documentation and reporting using enterprise CRM systems.
• Stay current with industry trends and competitor activities to identify opportunities for program enhancement.
• Guide partners through new product launches, program updates, and strategic initiatives
• Proactively identify and resolve partner issues to maintain high satisfaction levels.

In terms of qualifications, we're seeking:

• 5 - 7+ years of experience in strategy and operations, enterprise partnership management, strategic accounts, or similar roles
• Proven track record of growing and optimizing large-scale partnerships with major national brands
• Strategic thinking with the ability to analyze partnership opportunities and drive mutual value
• Excellence in relationship management at multiple organizational levels
• Deep understanding of loyalty programs, rewards ecosystems, and partnership economics
• Expert presentation and communication skills, with the ability to influence senior stakeholders
• Experience managing complex, multi-stakeholder relationships
• Strong project management skills with the ability to drive multiple concurrent initiatives
• Excellent organizational, problem-solving, and project management skills.
• Ability to work in a fast-paced environment, handling multiple projects with tight deadlines.
• Exceptional attention to details

Benefits:

• Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We've got you and your family covered from day one.
• 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we're here to help you get there.
• Commuter FSAs - We believe the best ideas come from being together in one place. We just don't think getting there should be so expensive.
• UNLIMITED PTO - Because we believe that working hard shouldn't mean always working. Take time for you as often as you need it.
• Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
• Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.

At Bilt Rewards, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt's salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.

We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.

Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.

The salary range for a Director, Enterprise Strategy & Operations is $150,000 - 200,000and will be eligible for equity and an annual performance-based bonus.