Company Overview:

At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary:

This National Accounts Operations Manager is responsible for:

• Coordinating and completing all National Account requests and projects that the District receives as the main point of contact.
• Ensuring clear and constant communication between National Account entities and the District.
• Holding a team of direct reports and other District employees accountable for timely and satisfactory completion of all National Account requests and projects.

Duties:

• Directly managing a team of technicians and other Operations resources to perform National Account installation projects, service calls, and inspections within the District.
• Sourcing and managing subcontractors when capabilities or volume exceed the District's resources.
• Coordinating and completing any National Account survey requests that come to the District.
• Communicating timely updates and completion of projects and other requests to the National Account Operations Center or other National Account "requestor".
• Ensuring that the District is performing National Account work in accordance with specific requirements and job scopes.
• Coordinating parts, plans, permits, lifts, and any other ancillary needs to complete National Account projects.
• Facilitating, scheduling, and confirming all National Account work within the District.
• Updating the General Manager, as required, on positive outcomes, areas of concern, and other National Account reporting.

Qualifications - External

Education/Certification:

• High School Diploma/GED; Bachelor's degree preferred

Experience

• Three years of Operations Management experience in the Security industry.

Skills/Requirements

• Must have a proven track record of successfully managing an Operations Department, installation technicians, service technicians, and inspectors.
• Must be able to multi-task and react quickly, with sound judgment, in unexpected situations.
• Must have excellent communication skills.
• Must be proficient in Microsoft Office (Word, PowerPoint, Excel, and Outlook).
• Must be able to work extended hours to support timelines
• Must be able participate in conference calls, office meetings and, "on site" customer meetings.
• Must able to travel to office and field work as well as customer visits, upon request.
• Physical requirements may include, but are not limited to: climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer.
• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)