Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

The Human Resource Manager for the Sales Division will manage HR activities for Sales positions, including recruitment, employee relations, performance management, and compliance. This role supports both Sales leadership and individual contributors to drive performance, engagement, and success. Reporting to the HR Director, the HR Manager collaborates closely with the VP of Sales Operations and Chief Revenue Officer to ensure effective hiring, onboarding, and HR practices that foster a positive work environment.

RESPONSIBILITIES:

• Address and resolve employee relations issues for Sales associates promptly and professionally.
• Assist with recruitment, hiring, and onboarding of all Sales positions, in partnership with HR Director, VP of Sales Operations and Sales Leaders.
• Ensure Sales teams adherence to performance management processes, including reviews and feedback.
• Assist with Sales associate engagement activities to maintain a positive Sales environment.
• Partner with Field HR to communicate Benefits Open Enrollment to Sales Leadership and ensure employees have necessary resources.
• Assist with Sales associates' LOA requests (FMLA, PLOA, MLOA) and workers' compensation claims, ensuring timely paperwork submission.
• Align HR initiatives with business goals in partnership with Sales Leadership and Corporate and Field HR.
• Compile and report key HR metrics and ad hoc reports related to Sales performance, processes and other activities.
• Support HR responsibilities such as assisting with onboarding new hires with new Acquisitions.

Minimum Qualifications:

• Bachelor's degree in HR, Business Administration, or related field strongly preferred.
• Minimum 6+ years of HR management experience preferred; 1-2 years of HR leadership experience required; experience recruiting for Sales roles is a strongly preferred.
• SHRM-CP or PHR certification strongly preferred.
• Bilingual in Spanish strongly preferred.
• Ability to travel 5-15%.
• Proficient with ATS systems (ICIMS preferred) and HRIS software (e.g., ADP, Dayforce); ability to quickly learn new HR and talent management systems.
• Excellent communication skills (verbal and written).
• Strong interpersonal, negotiation, and conflict resolution skills.
• Exceptional organizational skills and attention to detail.
• Strong analytical and problem-solving abilities.
• Ability to prioritize and delegate tasks effectively.
• Demonstrated ability to act with integrity, professionalism, and confidentiality.
• In-depth knowledge of employment laws and regulations.

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Competitive pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

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