Overview

Service Champions NorCal is hiring for an HVAC Service Manager for our San Jose Service Center. We've been recognized as a San Francisco Bay Area Top Workplace every year since 2016! At Service Champions, we believe in putting people first. Our commitment to our clients is to provide exceptional service, living up to our "Trustworthy, On Time, and Worry-Free" brand promise. Our founder, Kevin Comerford, is passionate about fostering a supportive environment that allows our team members to grow and excel.

The Service Manager is the leader and manager of the Service Technicians at their assigned center. Primary responsibility is to spend 70% of their time in the field providing leadership, coaching and training to the Service Techs and 30% of their time in the center providing training coaching and one on one mentoring for Service Technicians. Additional responsibility includes client satisfaction, meeting budgeted sales, gross margin and pre-tax profit. Also working with cross functional teams to ensure the center runs smoothly in all aspects.

What's In It For You?

- $85,000 - $100,000 per year, plus bonus opportunity

- Earn up to 3 weeks of vacation based on your tenure

- Paid Time Off for Birthdays

- Comprehensive Health, Vision, and Dental Plans for you and your family

- 401k Retirement Plan with up to 30% company match after 1 year

- Life and Accident Insurance

- Flexible Spending Account (FSA) & Employee Assistance Program (EAP) Options

- Referral Bonuses and Employee Discount Programs

- Ongoing Professional Development & Life Skills Courses

- EPA and NATE Certification Training and Testing

- Company-Provided Uniforms, Laundering Services, and Work Boot Allowance

- Tools, Equipment, Company Vehicle, and Gas Card Provided

Responsibilities

Direct Leadership and management of the Service team. Ensure they are trained on and perform all aspects of the Service Champions Relationship Building Guides. Provide feedback and support for all Service technicians to provide opportunity for success in their careers. Lead all service technicians in exuding and "living" our Core Values.

Client Satisfaction is critical to our brand and the growth of Service Champions. Resolving any and all client concerns and limiting future concerns is priority number one.

Working with the HR Department to staff a top producing service team. This includes but is not limited to:

1. Retaining performing team members through excellent support and communication including administering quarterly reviews on time
2. Interviewing candidates and getting them to the decision process that is best for their and our company's future
3. Training and Progressive Discipline that rewards hard work and addresses underperforming teammates
4. Support a work/life balance while meeting the service demands of a World Class Service Organization
5. Driving Top Performance is measured by the following KPIs
6. MVP Growth through sales and retention
7. Lead Conversion Rates: setting strong leads for clients who would benefit from newer equipment
8. Building tickets by getting clients happily involved with products and services that benefit the performance or life of their existing equipment
9. Diamond Certified
10. Lead Training meetings individually and be in charge during company Scopia trainings to make sure all employees use the costly time to improve at their craft. This includes facilitating impactful "Role Practice/EDICR Training"

Qualifications

Preferred Education and Experience

• High School Diploma or equivalent; Bachelor's Degree preferred
• Five to ten years of HVAC experience.
• Five to ten years of management experience.
• Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
• Experience and knowledge of HVAC and Process systems for residential and commercial dwellings
• Have an understanding of general HVAC design with have an overall general knowledge of HVAC material costs
• Positive energy and enthusiasm to drive sales and company growth
• Ability to prioritize, set goals, and manage multiple tasks, handle deadlines

Position Type/Expected Hours of Work

This is an exempt, full-time position. Days and hours of work are variable depending on the nature of our work demands. Occasional evening and weekend work may be required as job duties demand.

Travel

Little to no overnight travel is expected for this position.

Additional Information:

Upon receiving a conditional offer of employment, a background check, drug test, MVR, and reference check will be conducted.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.