Engagement Lead Wanted

We're a team of strategists, designers, engineers, and producers, driven by a shared mission to create innovative digital products, services, and experiences that help our clients unlock growth. If you're up for that challenge, you should join us.

The Role

We believe that small, collaborative, and cross-functional teams are best equipped to ship the most optimal project outcomes. Within these teams, members of our Client Engagement team enable a proactive, consultative approach to building trusted, long-term partnerships with our clients, seeking out opportunities to unlock value in support of growth objectives.

As Engagement Lead, you'll guide key client relationships, supporting the delivery of projects and programs with excellence in strategic vision, craft, and execution. Working with Leadership and Practice Group Leads, you'll be responsible for implementing engagement models, account plans, and high-level solutions that support business objectives. Focusing on executive level relationships, you'll build trust through empathy and authenticity. Building deep knowledge of our clients' business, you'll take a proactive approach that establishes the agency as a team of trusted advisors committed to delivering meaningful results.

Ideal candidates will have extensive experience managing client relationships, guiding strategic engagements, and supporting new business. Success will be measured in your ability to build trust while successfully delivering on the growth objectives of both our clients' and the agency.

What You'll Do

• Lead key client engagements from onboarding to account planning and quarterly reviews
• Develop and cultivate relationships with executive level client partners acting as a trusted advisor and thought partner
• Identify opportunities to add value and unlock growth, leading and participating in knowledge sharing, proposal development, and pitches
• Contribute at a strategic level within active projects, leading briefings and providing insight-driven guidance to cross-functional teams
• Drive benchmarking and measurement to validate the impact and effectiveness of our work in support of client objectives
• Lead and mentor project teams, fostering collaboration, setting the example for an exceptionally high degree of excellence in strategic vision, craft, and execution

What You'll Bring

• 8+ years experience within a digital agency or consultancy environment
• Demonstrated success in guiding strategic engagements spanning CX, brand, e-commerce, digital product, and/or new ventures
• Confident in engaging client partners at all levels, able to independently lead negotiation, and skilled in resolving conflicts
• Experience supporting clients in financial services and/or healthcare, retail and e-commerce, technology, and media and entertainment
• Strong analytical skills, able to articulate and communicate data-driven insights
• Leadership qualities and strength in collaboration with cross-functional team members
• Obsessively detail oriented in approach, documentation, and organization
• Comfortable working independently with a can-do attitude towards getting things done
• Natural ability to communicate, present, and gain buy-in internally and with clients
• A Bachelor's degree or MBA preferred but not required with equivalent experience

This position is open to candidates across Canada with a preference for hybrid candidates in Vancouver or remote in Toronto. International applicants will not be considered at this time.

How to Apply

If this sounds like a fit, please apply through our online application form. Please share 3-5 examples of client engagements you were directly responsible for managing, retaining, and growing, and some of the specific initiatives that were taken under your guidance.

No recruiters, agencies, or phone calls please.