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Duties:
External The Voice Architect is responsible for day to day operations for our client's voice network. Duties also include the development of the department staff in areas such as support, process (ITIL and Change Control) and software tools. Our client's voice network consists of data center hosted applications, multiple advanced contact centers, and 30,000 voice terminals distributed over 70 networked locations across southeastern Michigan. The daily focus of the position includes supervision and support of department personal as well as coordination with other IT departments. The position requires awareness of systems supported by the department as well as current and future projects and how they will interface and impact our client.

Skills:
Minimum five (5) years of experience with voice teams and solutions. Minimum five (5) years of experience with complex multi-site VoIP networks. Five (5) years of experience in an multi-vendor voice and data environment consisting of hardware and software from Siemens/Unify, Cisco, and Avaya. Five (5) years of experience supporting complex environments, using tools such as, Orion Solar Winds, Oasis, Comview and Impact Technologies for performance optimization and capacity planning. Five (5) years of experience working with Spectralink, ASCOM or similar technologies for wireless communications, preferably in a healthcare environment. Ten (10) years of experience Voice Mail and Unified Messaging systems, preferably the Unify Xpressions software. The individual must have experience managing the design, implementation and support of advanced voice related systems. The individual must demonstrate mature and effective techniques of translating business requirements into technical solutions. Must be self-directed and have the ability to adapt to sudden changes. Strong interpersonal and conflict management skills. Strong understanding of process flows and implementation roll outs. Strong problem solving and analytical skills. Must be highly collaborative and able to work with different organizations and teams. Capable of working independently and has the ability to effectively communicate with leaders, users and technical colleagues. Excellent verbal, written, and interpersonal communication skills. Ability to work quickly and efficiently under deadline pressure. Ability to handle numerous projects simultaneously. Demonstrated ability to solve complex problems within converged communications infrastructure. Ability to communicate and influence business and technical staff.

Education:
Bachelor's degree in Computer or Management related field or equivalent Health Care IT Voice Network Management experience.

CERTIFICATIONS/LICENSURES REQUIRED: Must have ITIL certification and past certification preferred in various voice and related technologies. Relevant industry certifications include Unify/ Siemens, ITIL preferred.

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