Primary Function

Manage and oversee the delivery of live production and event services in alignment with a premiere technology client. Serve as the primary point of contact between TeamPeople and our client, ensuring smooth operations and resource management across a globally dispersed team that manages high visibility, high impact live and virtual events. In addition to leading with fairness, empathy, and a hands-on approach, the Manager will ensure Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and deliverables are on time and on target.
This role requires expertise in performance management, resource allocation, and operational excellence, along with the ability to manage escalations and maintain a strong relationship with stakeholders. The Manager is responsible for delivering quarterly business reports on the operational health and performance of the service, and proactively introducing advancements, improvements, and innovations to the operations.
PAY TRANSPARENCY
Range: $135k - $140k

Duties & Responsibilities

• Serve as the main liaison between client and company, ensuring seamless communication and collaboration on all aspects of vendor engagement.
• Ensure timely and accurate delivery of services as outlined in the SLAs, KPIs, and SOW. Serve as the primary contact for Supplier Resource Performance.
• Encourage and manage staff performance, ensuring that all team members meet performance targets, maintain service quality, and have the opportunity to excel
• Manage a globally distributed workforce across multiple disciplines, ensuring the right resources are allocated to the right projects and operational tasks
• Manage operational escalations for shows and events, coordinating closely with relevant stakeholders to resolve issues quickly and effectively
• Prepare and deliver detailed quarterly business reports on the operational health of the services being provided to client. Analyze key metrics, identify areas for improvement, and ensure continuous service enhancement.
• Provide strategic leadership in vendor operations by developing and implementing processes that optimize service delivery. Ensure that long-term goals and KPIs align with the organization's business objectives.
• Collaborate with company top broadcasters to achieve advanced creative and content visions for their streaming experiences on company internal live platform.
• Mentor and guide team members to improve performance, foster professional development, and build leadership within the global supplier team. Facilitate training and continuous learning opportunities for your team.
• Partner closely with internal and external stakeholders, including senior leadership, to ensure a cohesive and unified approach to supplier performance and resource management.
• Plan team activities, training, documentation, and special projects
• Other duties as assigned

Skills & Qualifications

• Excellent communication and people skills, with the ability to handle escalations and build strong client relationships
• Demonstrated problem-solving abilities, especially under the pressure of a live broadcast environment
• Strong proficiency in all aspects of video and audio production, including impacts of live streaming, camera operation, lighting, sound design, post production, and IT requirements
• Ability to manage multiple aspects of a live event simultaneously, from technical setup to creative direction
• Capable of strong vendor management or supplier engagement, preferably in a service delivery environment
• Strong understanding of SLAs, KPIs, and performance management; Ability to analyze operational data and deliver clear, concise reports
• Strong organizational and project management skills
• Familiarity with network protocols and IT infrastructure related to live streaming (SRT, Zixi, MPEG-TS, HEVC, etc.)
• Good written and verbal communications skills, and project management and/or engineering documentations skills
• Candidate must be a strong leader with excellent people skills and tact in dealing with staff/partners/clients at different levels in a very diverse environment
• Candidate must have a commitment to excellence in leadership in a high-pressure environment

Education & Experience

• 5+ years managing global teams and resources across multiple disciplines in a fast-paced environment
• 10+ years' experience in live television, production and events, AV, or broadcast, within a large enterprise, market, and facility
• Must have experience in media operations or event management
• Certifications such as DES, CTS, PMP, or similar are encouraged but not required
• Bachelor's degree in media production, Broadcast Engineering, Film, or a related field is preferred

To Apply

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Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.