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Client Development Manager | The Shyft Group (SV) | Charlotte, MI (SV)

Regular Employee | Salary Exempt

Who we are

At The Shyft Group, we are driven to deliver, and as the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis brings people, goods, and services where they need to be.

We are strengthened by nine industry-leading brands - Utilimaster, Blue Arc™ EV Solutions, Royal® Truck Body, DuraMag, Magnum, Strobes-R-Us, Spartan® RV Chassis, Red Diamond, and Builtmore. Over 4,000 employees across ten states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, and every ride.

Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road - for an experience that is safer, more satisfying, more rewarding all around.

With 50 years and millions of miles behind us, we continue to charge forward - leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortune's 100 Fastest Growing Companies.

What you'll do

As the Client Development Manager for our for our Specialty Vehicles™ division based at our new, state-of-the-art manufacturing facility in Charlotte, MI, you will enjoy being the primary customer-facing member for our leasing customer account segments.

Your main focus will involve building and maintaining executive-level relationships and strengthening account partnerships with leasing customers through promoting Utilimaster's/The Shyft Group's value proposition with a consultative sales approach. Your success will be measured based on retention and profitable growth within the assigned customer accounts.

Additionally, you will be expected to grow sales by developing relationships learn about customers' applications, anticipate customer needs, recommend product options, and best practices, and provide prompt responses and resolution to customer complaints.

Maintain organized filing systems, office supplies, and assist with various projects as needed

What you'll do

• Spearhead strategy development for customers through examining and researching historical, market, and purchasing trends and the competitive environment
• Increase top line revenue, maximize margins, and increase market share through developing and executing strategic account plans and strategies
• Examine metrics and tools to identify new ways to acquire and retain target customers
• Create a competitive advantage by linking customer goals to product solutions
• Gain a deep understanding of our value proposition and concentrate on value-added selling
• Partner with customers to identify and develop effective client management strategies
• Clearly define customer fleet and business goals and manage the quote process
• Ensure that your sales approach aligns with customer business goals
• Partner cross-functionally to provide best-in-class consulting and service to our customers
• Coordinate build and delivery dates with sales and engineering
• Proactively resolve and prevent client issues
• Identify trends that might negatively impact customer satisfaction
• Manage relationships and achieve goals by preparing projections for your accounts
• Research industry publications and attend trade shows to identify trends and new products

Learn more about The Shyft Group and Charlotte, MI by exploring the Learn More section below.

What you need to be successful

• Bachelor's Degree in Business, marketing or a discipline, or equivalent combination of education and 5 years' of sales experience working with strategic or national accounts.
• 3+ years of sales and/or account management experience
• Growth minded with a hunter mentality
• Ability to maximize results by systemically managing an account plan
• Versed in maximizing sales results through new business opportunities within existing account
• A track record of adapting your sales approach to different buying influences
• Experienced with identifying client needs and gaining commitment
• Expertise in creating persuasive presentations and closing through logical, incremental steps
• A reputation for setting priorities, meeting deadlines, and handling multiple tasks
• Skilled at maintaining a calm disposition in pressured situations
• A solutions-driven mindset with strong problem-solving and interpersonal skills
• Experience with developing effective sales strategies and anticipating clients' needs to close sales
• Familiarity with Microsoft applications, particularly Word, Excel, Outlook, and PowerPoint

Learn More

The content below is available on our careers site job description: https://theshyftgroup.csod.com/ux/ats/careersite/4/home/requisition/815?c=theshyftgroup

The Shyft Group

Employee Testimonials

Our Story

Sustainability

YouTube

LinkedIn

Join Our Talent Community

Shyft Specialty Vehicles™ Brands

Royal® Truck Body

DuraMag®

Magnum®

Spartan® RV Chassis

Builtmore™

Red Diamond™

Charlotte, MI

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Why The Shyft Group?
We believe that when our people thrive personally and professionally, our business thrives. We are committed to offering comprehensive benefits programs that stay healthy, feel secure, and maintain a work/life balance.

Stay Healthy:

Medical and Rx Plan

Health Savings Account

Dental and Vision Plan

Healthcare Flexible Spending

Wellness Plan

Financial Security:

401 (k) Retirement Savings

Short and Long Term Disability

Company Provided Life and Dependent Life Insurance

Voluntary Term Life Insurance

Work/Life Balance:

Educational Reimbursement

Employee Assistance Program

Dependent Care FSA

Equal Employment Opportunity (EEO)
The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at [redacted].

The Shyft Group is an E-Verify Employer

Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.