The Business Analyst job family defines skills for formulating and defining system scope using information technology and industry knowledge/requirements, based on both user needs and a good understanding of information technology, business processes, and industry requirements. The job progression identifies responsibilities ranging from assisting, formulating and defining systems scope and objectives to self-directed activities that result in clients long term improvements in business processes. '-Provides BU Support, resolving issues not requiring extensive business / system knowledge. -Communicates incident status / clarifies issues with business partner. -Escalates incidents to seniors where business process and extensive system knowledge is required. -Resolves application incidents and problems that require app code and/or op modifications such as lower complexity software problem resolution, training issues and documentation, and data problems requiring moderate business analysis, extensive business, and/or system knowledge. '-Responsible for a liaison role between the business and IT services providers to ensure functional specs are understood and they have what they need to develop their tech specs. -Analyzes issues to be solved within an enterprise and helps provide solutions to meet the desired business outcomes through the use of IT -Understands and documents business requirements and user requirements to ensure system designs meets business needs. -Ensures knowledge transfer to the support organization occurs prior to system go-live. -Schedules and communicates the system go-live date. -Develops and/or update documentation and training materials. -Ensures IT and SOX compliance is covered. -Documents functional requirements that describe the system, process, or product to fulfill business requirements. '-Responsible for functional design of application systems across all technologies and platforms. -Translates user requirements to process and data requirements. -Converts specifications about business problems into sequence of detailed programming instructions to solve business problems through automation support. -Constructs program flow charts to describe the processing of data and development of precise steps and processing logic across all platforms. -Provides broad understanding of platforms and applications across all technologies. -Functions as an IT advisor to the business units. -Oversees and guides the team of Business Analysts I, II

Quals--
6 + years of experience required Facilitate requirements gathering for products/projects and necessary analysis and documentation to ensure the changes are made. Participate in the development and grooming of Backlog Stories (requirements) with business and technology partners, including estimating and sizing effort and release planning. Facilitate Planning, Daily Stand Up, and Retrospective meetings. Maintain Epics, Stories, and Tasks in Version One. Work across stakeholders and teams to continuously improve. Drive delivery and continuous improvement by utilizing feedback and metrics to identify areas of opportunity. Maintain an exceptional level of customer focus centered on integrity and transparency. Work with the Product Owners to support short and long-term release planning, and to keep backlog health and prepared for execution. Coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation as needed. Lead meetings; keep team members focused and facilitate groups to reach timely consensus. Listen to the customers; respond to their needs in a manner that provides added value. Foster close cooperation across all team members; encourage cross-training and team support. Build a trusting and safe environment that fosters open communication. Committed to continuous improvement through empowerment and servant leadership. The ideal candidate has the above plus Three (3) to five (5) years project coordination, organizational and decision making skills. Able to work in a fast paced environment with minimal supervision. Able to handle multiple tasks simultaneously. Must be customer service oriented and have strong interpersonal skills Possess excellent written and verbal communication skills. Ability to be self-motivated while also motivating teams. Experience in data analysis, SOA, Understanding of XML, SOAP, SOAPUI, and Web service technologies Experienced with one or more Agile development methodologies (i.e. Scrum, Kanban, Lean, etc.) Nice to Have: Experience with VersionOne, Swagger Hub, OpenShift, YAML, Gitlab Airline business domain knowledge

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to [redacted].