Manager-Service Delivery MAHIN-JOB-33601
Servicenow Technical Delivery ManagerShould be from Austin TX / Santa Clara CA LocationSalary up to $160 K / AnnumServiceNow Technical Delivery Manager - Deep knowledge of overall ServiceNow Platform and various ServiceNow Modules, Products(ITSM, ITOM/Discovery, HRSD, CSM etc.). Able to work across platform with various stakeholders.
- Responsibilities may include the following.
- Provides direction & oversight, server as an escalation point to resolve any issues.
- Plan & Defines Project Scope, establishing measurable goals.
- Establishes Project timelines and delivers project on schedule, within budget.
- Manage risk & opportunities.
- Tasks ownership of issues and works towards resolution.
- Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
- Facilitate productivity by ensuring that the team has tools to succeed.
- Find and work to remove development and project roadblocks; motivates the development team and keep them excited to move forward; protects the team from outside distractions.
- Skills may include following.
- Deep knowledge of overall ServiceNow Platform and various ServiceNow Modules, Products
- Knowledge in ServiceNow Architecture
- Understand the business needs and the needs to standardize processes and build this into the design.
- Highly organized and inherent ability to multitask
- Team leader and consensus builder
- Excellent communicator
- Ability to rapidly identify and resolve issues.
- Possess sound technical foundation and working knowledge of ServiceNow platform & applications.
- Gather & evaluate user requirements.
- ServiceNow Certifications
- Project Management Certifications